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Senior Professional Services Engineer
Posted on 12/13/2022
INACTIVE
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bash
Docker
C/C++/C#
Java
Linux/Unix
Management
MySQL
Operating Systems
Postgres
Sales
SQL
Kubernetes
Python
Requirements
  • Mid-senior level experience in information technology, with at least 2 years in a customer-facing role - preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
  • An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
  • Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
  • Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc
  • Experience with Docker + Kubernetes
  • Demonstrated experience in writing code projects with Python, C++, C# and Java - major advantage
  • Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves
  • Develop and modify modules as part of workarounds for issues or as a professional services enhancement
Responsibilities
  • Work closely with client stakeholders to determine technical requirements for specific business objectives at hand
  • Plan implementation engagements, deploy solution components, and participate in the product configuration efforts in order to meet clients' specific requirements
  • Engage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions and successful integration within customers' environments
  • Deliver training for respective technologies at an applicable level of depth and detail for a given audience
  • Work closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible implementation flow improvements
BigID
Company Overview
BigID is a company developing a software that helps companies secure customer data and satisfy privacy regulations.