Account Support Specialist

City

Fountain Valley

State

California

Job Location

OCC 504 The Havens - Corporate

Position Type

Regular

The Account Support Specialist is responsible for processing company-wide payments and accounting operations for an assigned group of communities as part of the Account Services Support team supporting Operations. Duties include posting payments, processing Deposit Accounting forms, completion of Final Deposit Accounting, and other administrative and customer service duties as required.

WHAT YOU WILL DO:

• Responsible for company-wide payment processing, Yardi Full Service, ACH, and other types of payments.
• Remains in compliance of company money management and accounts receivable policies and procedures.
• For assigned communities, responsible for actively communicating with residents regarding ledger balances, past move-out balances, and eviction status. Resolves customer escalations in a timely and accurate manner.
• For assigned communities, responsible for the collection process, coordinating accurate and timely delivery of Pay or Quits with onsite leadership, delinquency notices, and resident communications.
• Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End.
• Ensure systems are kept up to date and accurate for data integrity and reporting purposes.
• Support legal proceedings for unpaid rent, including the unlawful detainer, small claims, and eviction processes.
• Assist with other ad hoc requests and reports as needed.
• Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication. Be a team player.
• Collaborate with other departments to ensure escalated issues are assessed timely and properly.
• Provide support to other Operations Staff Services departments when needed.
• Compliance with company standards as defined in the Human Resources Policy Manual, applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
• Assist with special projects as assigned.
• Ensure assignments are completed timely and accurately.
• Exercise discretion as it relates to confidential resident, property and company information.

WHAT YOU WILL NEED:

• High school diploma or equivalent is required. College degree in Finance or Accounting preferred.
• Property management experience preferred.
• Experience bookkeeping, reconciling accounts, and processing post payments highly preferred.
• Ability to read and understand ledgers preferred.
• Customer service and operations support experience preferred.

WHAT THE JOB REQUIRES:

• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.

• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
• Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations.
• Minimal travel may be required for occasional meetings, training, or conferences.
• Regular, consistent, and timely attendance required.
• Availability to work a flexible schedule, including weekends.

WHAT YOU WILL BRING TO THE TABLE:

• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Highly organized and demonstrated project management skills.
• Fosters a culture of teamwork and cooperation among associates.
• Ability to exercise initiative.
• Ability to meet all job requirements and assignments.

#LI-Onsite 

#LI-SL1

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The salary range for this position is $28.85 - $39.42 per hour. New hires generally start between $28.85 - $34.13 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.