Quality Manager - Grand Rapids
DISHER is currently partnered with a manufacturer of innovative seating solutions company that is looking for a Quality Manager to join their team. This company makes seats for Mass Transit, Light Rail, Motorcoach, and Securement. If you have ever ridden a bus, sat at a desk, enjoyed a performance, or been to a ballpark, you have sat on one of their products!
In this role you will manage corporate quality assurance programs including quality planning, development, and implementation of internal and nationwide quality systems and procedures. You will supervise personnel within the Quality Department, including the Field Service Manager and external Field Service Technicians and assist with supplier evaluation and development.
What it’s like to work here:
This West Michigan company has been in business since 1886, making products they are proud of by "moving America," and getting people to work. You’ll be a part of a rewarding industry with a flexible work environment, surrounded by a collaborative, fast-paced team.
What you’ll do:
- Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality and customer-service standards; identifying and resolving problems, completing audits, determining system improvements and implementing change
- Meet quality assurance financial objectives by analyzing costs and initiating corrective actions
- Have authority to stop production processes as quality issues are identified and drive immediate corrective action and resolution
- Develop quality assurance plans by conducting root cause analyses, identifying critical control points and preventive measures, establishing critical limits, monitoring procedures, taking corrective actions, and verifying procedures
- Be responsible for all field service claims, including the planning and implementation of rework campaigns to address customer issues to their satisfaction
- Validate quality processes by establishing product specifications and quality attributes, measuring production, documenting evidence, determining operational and performance qualification, and writing and updating quality assurance procedures
- Maintain and improve product quality by completing product, company, system, compliance, and surveillance audits and investigating customer complaints
- Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
- Work closely with Engineering and Suppliers to assure the Suppliers know, understand, and deliver products to the established standards and specifications
What will make you successful:
- Bachelor’s degree in Quality Engineering
- Six to eight years of work experience in quality assurance field
- Knowledge of Total Quality Management, ISO/QS 9000 and statistical methodology
- Knowledge of Process Improvement, Lean Manufacturing, and Six Sigma
- Strong analytical skills, performing Root Cause Analysis
- Ability to read blueprints and problem solve
