Full-Time

Operations Specialist

Deadline 8/5/27
Tierpoint

Tierpoint

501-1,000 employees

Colocation, managed cloud, and disaster recovery

Compensation Overview

$17.72 - $26.58/hr

Raleigh, NC, USA

In Person

Availability for on-call duties and occasional night and weekend shifts may be required.

Category
Operations & Logistics (1)
Required Skills
Customer Service

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Requirements
  • Ability to use good judgment and decision-making skills.
  • Adequate professional experience and knowledge to perform the job responsibilities.
  • Excellent verbal, written, and interpersonal skills.
  • Ability to prioritize and organize effectively.
  • Ability to work independently and with others.
  • Ability to work in a fast-moving, team-oriented, collaborative environment with tight deadlines.
  • High school degree or experience in a customer service or help desk environment.
  • Availability for on-call duties and occasional shift work, including nights and weekends, as required by the data center’s operational needs.
  • Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces.
Responsibilities
  • Provide quality internal and external customer service surrounding the company values.
  • Act as the point of contact for internal and external clients.
  • Coordinate meetings between different departments internally and external meetings.
  • Handle incoming and outgoing shipments.
  • Monitor security cameras.
  • Perform other duties as assigned.
Desired Qualifications
  • Prior experience, particularly in the data center industry.

TierPoint provides secure IT infrastructure through a nationwide network of data centers, offering colocation, managed cloud services, and disaster recovery on a subscription basis. Clients rely on TierPoint’s facilities and managed services to host and protect their data and applications, combining colocation space, cloud resources, and disaster recovery with security measures like multi-factor authentication and encryption. The company differentiates itself through its wide geographic footprint, integrated and customizable infrastructure options, and an end-to-end suite of hosting, cloud, and business-continuity services managed by one provider. Its goal is to keep data and applications always available, secure, and scalable to support growing business needs.

Company Size

501-1,000

Company Stage

Debt Financing

Total Funding

$3.4B

Headquarters

Town and Country, Missouri

Founded

2010

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Simplify Jobs

Simplify's Take

What believers are saying

  • TierPoint closed a $240 million securitization on October 23, 2025, boosting liquidity.
  • TierPoint acquired TekPark in 2025, increasing owned assets and control over expansion.
  • Adapt DDoS Protection launched August 4, 2026, broadening security revenue from existing customers.

What critics are saying

  • Jerry Kent began a CEO search on March 30, 2026, signaling transition risk.
  • TekPark's 100-megawatt build depends on utility approvals, grid upgrades, and cooling permits.
  • Valtrus sued TierPoint in April 2025; another IP fight could distract engineering.

What makes Tierpoint unique

  • TierPoint owns 40 U.S. data centers across 20 markets, plus coast-to-coast fiber.
  • Adapt Platform bundles MDR, firewall, MFA, antivirus, and now DDoS protection.
  • TekPark gives TierPoint a 100-megawatt expansion site for dense AI workloads.

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Benefits

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
GlobeNewswire
Aug 12th, 2026
TierPoint earns second consecutive Telarus Top Supplier award for Cloud & Managed Services.

TierPoint earns second consecutive Telarus Top Supplier award for Cloud & Managed Services. Back-to-Back recognition highlights TierPoint's continued commitment to winning through the channel. August 12, 2026 13:00 ET | Source: TierPoint ST. LOUIS, Aug. 12, 2026 (GLOBE NEWSWIRE) - TierPoint today announced it has been named the Telarus Top Supplier for Cloud & Managed Services 2025, marking the company's second consecutive year receiving this prestigious recognition at the Telarus Partner Summit. The award recognizes TierPoint's exceptional support of the Telarus advisor community throughout 2025, reflecting the company's continued investment in helping technology advisors address evolving customer needs through cloud innovation, partner collaboration, and trusted expertise across cloud, cybersecurity, colocation, disaster recovery, and managed services. Throughout 2025, TierPoint distinguished itself by helping technology advisors solve increasingly complex infrastructure, cloud, and cybersecurity challenges through its nationwide portfolio of managed services, hybrid cloud expertise, and consultative channel engagement. The company continued to invest in solutions that enable advisors to help customers modernize IT environments while improving resiliency, security, and operational efficiency. "Earning this recognition for the second consecutive year is especially meaningful because it reflects the trust our advisor partners place in TierPoint every day," said TierPoint Channel Chief Isaiah Hogberg. "Our mission is to make it easier for our partners to help customers solve their most important technology challenges - from hybrid cloud and VMware modernization to managed security and AI readiness. This award is a testament to the strength of those partnerships and the dedication of our entire team to helping advisors grow their business and deliver exceptional outcomes for their clients." TierPoint provides organizations with a comprehensive portfolio of cloud, colocation, disaster recovery, cybersecurity, and managed services backed by decades of operational expertise. Through its nationwide platform, TierPoint enables advisors to deliver flexible technology solutions that evolve alongside customers' business needs, giving them the freedom to adopt the right mix of infrastructure, cloud, and security services without being limited to a single technology approach. "Telarus is proud to honor TierPoint as the recipient of the Telarus Top Supplier for Cloud & Managed Services award, recognizing their leadership in innovation, education, and collaborative support across the channel," said Richard Murray, Chief Commercial Officer of Telarus. "Their work in 2025 empowered our technology advisors to win more business and deliver greater value to customers. We congratulate TierPoint and all the award winners for their outstanding impact." About TierPoint TierPoint (tierpoint.com) has one of the largest and most geographically diversified U.S. enterprise data center footprints, with 40 world-class, cloud-ready data centers in 20 markets, connected by a coast-to-coast fiber network. TierPoint is also a leading provider of secure, connected IT platform solutions that power the digital transformation of thousands of clients, from the public to private sectors, from small businesses to Fortune 500 enterprises. Taking an agnostic approach to helping clients achieve their most pressing business objectives, TierPoint is a champion for untangling the complexity of hybrid, multi-platform approaches to IT infrastructure, drawing on a comprehensive portfolio of services, from public to multitenant and private cloud, from colocation to disaster recovery, security, and more. About Telarus Telarus, a leading global technology services distributor, has devoted over two decades to fueling technology advisor growth through deep market insights, channel expertise, and an unmatched suite of services, solutions, and tools. With a focus on collaboration with advisors and suppliers, Telarus enables the modern advisor to source, purchase, and implement the right technology for the greatest impact. To learn more or become a partner, visit www.telarus.com/become-a-partner.

PR Newswire
Aug 4th, 2026
TierPoint launches Adapt DDoS Protection powered by Corero SmartWall ONE technology

TierPoint has launched Adapt DDoS Protection, a managed cybersecurity service powered by Corero Network Security's SmartWall ONE technology. The always-on solution provides low-latency detection and automated mitigation of distributed denial of service attacks through TierPoint's network. The service reduces mitigation times from minutes to seconds, according to TierPoint Chief Information Security Officer Paul Mazzucco. It targets clients with dedicated internet access, colocation, private cloud, and hybrid infrastructure environments. Adapt DDoS Protection forms part of TierPoint's broader Adapt Platform managed security portfolio, which includes managed detection and response, firewall, anti-virus, and multi-factor authentication capabilities. The collaboration combines TierPoint's managed services expertise with Corero's specialised DDoS protection technology. Corero Network Security is listed on the London Stock Exchange's AIM market and the US OTCQX Market. TierPoint operates 40 data centres across 20 US markets.

GlobeNewswire
Aug 4th, 2026
TierPoint launches Adapt DDoS Protection.

TierPoint launches Adapt DDoS Protection. Always-On, low-latency DDoS Protection powered by Corero technology. August 04, 2026 09:00 ET | Source: TierPoint ST. LOUIS, Aug. 04, 2026 (GLOBE NEWSWIRE) - TierPoint, a leading provider of secure, connected IT infrastructure solutions, today announced the launch of Adapt DDoS Protection, an always-on managed DDoS mitigation service delivered through TierPoint's network and powered by Corero Network Security's SmartWall ONE(TM) technology. Part of the TierPoint Adapt Platform managed security portfolio, Adapt DDoS Protection helps organizations keep their applications available during modern DDoS attacks, providing low-latency detection, automated mitigation, customer-level reporting, and TierPoint operational support. "Modern DDoS attacks are faster, more automated and targeted than ever before," said TierPoint Chief Information Security Officer Paul Mazzucco. "With Corero, our mitigation times have been reduced from minutes to seconds, helping customers maintain uninterrupted services even during active attacks." "Organizations today simply cannot afford downtime," said Carl Herberger, CEO at Corero Network Security. "TierPoint has built a reputation for delivering innovative managed services that help customers operate with confidence, and we're proud to power this new offering with Corero's deterministic, real-time DDoS protection. Together, we're helping organizations stay online and resilient against today's rapidly evolving threat landscape." The launch of the new service is a result of the strategic relationship between TierPoint and Corero, bringing together TierPoint's managed services leadership and Corero's purpose-built DDoS protection technology to deliver enterprise-grade security as a managed service. "Customers today are looking for trusted partners who can simplify cybersecurity while delivering enterprise-class protection," said Michelle Ragusa-McBain, Global Vice President of Channels and Alliances at Corero Network Security. "Our partnership with TierPoint demonstrates how combining industry-leading technology with world-class managed services creates greater value for customers. Together, we're making advanced DDoS protection easier to consume, easier to operate, and more accessible to organizations of every size." Adapt DDoS Protection is designed for clients with dedicated internet access (DIA), colocation, private cloud, and hybrid infrastructure environments where low-latency mitigation and operational simplicity are critical. The service also strengthens TierPoint's broader Adapt Platform strategy, which includes MDR, managed firewall, anti-virus, and multi-factor authentication (MFA) capabilities. About TierPoint TierPoint (tierpoint.com) has one of the largest and most geographically diversified U.S. enterprise data center footprints, with 40 world-class, cloud-ready data centers in 20 markets, connected by a coast-to-coast fiber network. TierPoint is also a leading provider of secure, connected IT platform solutions that power the digital transformation of thousands of clients, from the public to private sectors, from small businesses to Fortune 500 enterprises. Taking an agnostic approach to helping clients achieve their most pressing business objectives, TierPoint is a champion for untangling the complexity of hybrid, multi-platform approaches to IT infrastructure, drawing on a comprehensive portfolio of services, from public to multitenant and private cloud, from colocation to disaster recovery, security, and more. About Corero Network Security Corero Network Security is a leading provider of DDoS protection solutions, specializing in automatic detection and protection solutions with network visibility, analytics, and reporting tools. Corero's technology protects against external and internal DDoS threats in complex edge and subscriber environments, ensuring internet service availability. With operational centers in Marlborough, Massachusetts, USA, and Edinburgh, UK, Corero is headquartered in London and listed on the London Stock Exchange's AIM market (ticker: CNS) and the US OTCQX Market (OTCQX: DDOSF). Media Contact: [email protected] Contact: Pete Abel, 314-720-3129, [email protected]

Yahoo Finance
Mar 10th, 2026
TierPoint Earns Microsoft Solutions Partner Designation for Support Services

TierPoint earns Microsoft Solutions Partner designation for Support Services. In this article: ST. LOUIS, March 10, 2026 (GLOBE NEWSWIRE) - TierPoint, a leading provider of secure, connected IT platform solutions, today announced it has earned the Microsoft Solutions Partner designation for Support Services, further reinforcing the company's deep expertise in delivering enterprise-grade cloud solutions built on Microsoft technologies. This designation acts as a professional seal of approval for support quality within the Microsoft ecosystem. Through rigorous audits, the limited partners like TierPoint that earn this designation demonstrate that their processes, staff, and customer satisfaction metrics are first-rate. This latest designation joins TierPoint's growing portfolio of Microsoft Solutions Partner recognitions, including: * Data & AI (Azure) * Digital & App Innovation (Azure) * Infrastructure (Azure) * Modern Work * Security * Private Cloud Collectively, these achievements reflect TierPoint's comprehensive expertise in hybrid, multi-cloud, and compliance-sensitive environments. "Earning the Solutions Partner designation for Support Services further validates what our customers have long known - that TierPoint is a trusted leader in managing secure, scalable cloud environments, with the very best in customer care," said Matt Brickey, TierPoint Senior Vice President of Cloud Solutions and Architecture. About TierPoint TierPoint (tierpoint.com) is a leading provider of secure, connected IT platform solutions that power the digital transformation of thousands of clients nationwide. With one of the largest and most geographically diverse footprints of interconnected data centers in the U.S., TierPoint delivers a comprehensive portfolio of cloud, colocation, and managed services on a national scale. Media Contact: Pete Abel, 314-720-3129, [email protected]

Lehigh Valley Live
Dec 28th, 2025
Data centers: The hidden cost of artificial intelligence is coming to the Lehigh Valley

Data centers: The hidden cost of artificial intelligence is coming to the Lehigh Valley. Data: Can't live without it, and we're about to find out about living next to it. The Lehigh Valley Planning Commission in December reviewed what it labeled the first hyperscale data center proposed for Lehigh or Northampton counties. These sprawling, windowless warehouse centers hold rows of high-speed servers that power almost everything the world does on phones and computers. The project reviewed by the LVPC on Dec. 16 and 18 consists of three data center buildings totaling 2.6 million square feet on the 194-acre former corporate headquarters of Air Products. The global industrial gas giant owns the land at 7300 Cetronia Road in Upper Macungie Township, according to Lehigh County property records. Planning commission staff revealed during the earlier meeting that a company called Atlas Industrial proposes another hyperscale data center in South Whitehall Township. WFMZ-TV 69 reports those plans call for six buildings totaling 5.1 million square feet at 2493 N. Cedar Crest Blvd., near Parkland High School. Data centers aren't new, with the Lehigh Valley already home to micro, small, medium and large-scale data centers that range in size from an IT closet to area measured in hundreds of thousands of square feet. The Lehigh Valley Economic Development Corp. on Dec. 16 announced the sale of Tek Park in Upper Macungie that is home to one of these smaller-scale centers. TierPoint, based in St. Louis, purchased the nine-building, 137-acre campus at 9999 Hamilton Blvd. for $175 million and said it has started a 100-megawatt expansion of the existing data center, expected to be complete in late 2026, the LVEDC said. Hyperscale data centers represent clusters of buildings that can be home to multiple companies colocating on the site, according to the Lehigh Valley Planning Commission. It's a type of industrial development that's grabbed the attention of planners from Lehigh County to the Easton area to the Slate Belt. Municipal officials in Upper Macungie, Palmer, Forks and Upper Mount Bethel townships all worked on ordinances in 2025 to set ground rules for data centers - like where they can be built. Pennsylvania law requires every local government to prepare for every type of land use, the Lehigh Valley Planning Commission says. With data centers, new proposals are coming in even as those rules are being established, like with the Air Products plan in Upper Macungie. "The bottom line is every community in Pennsylvania, under state statute, is required to consider every land use conceivable," the commission's executive director, Becky Bradley, said last week. "Unfortunately, sometimes those land uses come in at a time when local governments are working on ordinances to manage those land uses." The layout and design of the Air Products proposal are essentially the same as a 2.6-million-square-foot warehouse plan already approved by Upper Macungie for the site, according to the LVPC. But the proposed shift to data centers was short on details during the planning commission's Dec. 16 review, officials said. "The submission does not provide sufficient information to evaluate the project's full electrical demand or its long-term impacts on the regional power grid," the commission's review letter states. It adds later: "The application lacks essential information regarding the project's water demands and cooling system." Air Products says the new development plan aims "to preserve flexibility and optionality for future redevelopment of our former headquarters site," and that the company believes it's met the township's land use requirements. The proposal is scheduled to go up for review by township officials Feb. 25. "At this early stage, it is normal for certain details to be addressed as the process advances," a spokesman told lehighvalleylive.com. Both power and water use for cooling are major issues for data centers. The Pennsylvania Public Utility Commission is reviewing a model set of regulations for electricity companies to follow for data centers and other high-demand electric users looking to connect to the grid. The goal is to guide how large loads interconnect and share costs. That comes as federal utility regulators on Dec. 17 voted to effectively allow tech companies to plug massive data centers directly into power plants. It's part of the Trump administration's push to help the U.S. lead the world in artificial intelligence and revive domestic manufacturing. When it comes to water use for cooling, some estimates show a mid-sized data center commands the same water usage every day as 1,000 households. Emerging technology is looking at tapping wastewater - the liquid portion of sewage - instead of potable water for the necessary thermal energy transfer systems. Worries about how resource-hungry artificial intelligence will affect the environment surpass concerns about other industries that worsen climate change, according to October polling from The Associated Press-NORC Center for Public Affairs Research and the Energy Policy Institute at the University of Chicago. Developing hyperscale data centers comes with tradeoffs, according to a Lehigh Valley Planning Commission analysis that found: * Benefits like property tax revenue, limited vehicular traffic generation, high-salary job creation and providing critical infrastructure. * Challenges including issues with electricity consumption, water management (withdrawal and disposal), environmental (noise, air, heat) and scale/form compatibility to the surroundings. The Lehigh Valley is surfacing as an attractive area for data centers thanks to strong energy and transmission infrastructure, nearby major population centers and space available for development, according to LVPC Chief Community and Regional Planner Jill Seitz. "Data centers are essential to meeting modern digital connectivity needs and demands," she told the commission's Comprehensive Planning Committee on Dec. 16. "However, hyperscale facilities pose unprecedented levels of impact to communities' utility infrastructure."