Overview

Join Esri’s corporate marketing team and help internal customers effectively leverage our Adobe Workfront system. As a marketing process and reporting specialist, you will support building and optimizing processes to support marketing programs and campaigns. This environment is high volume, includes complex workflows, and emphasizes high quality assets and work. In this role you will gather requirements and feedback from marketing teams and use analytics and reporting to identify issues and opportunities to improve quality, efficiency, and turnaround times. You will support the product owner for the Workfront workflow management system. Leverage your analytical, operational, and technical expertise as well as project leadership skills to drive improved business and operational outcomes.

Responsibilities

Drive results. Define and build new marketing processes in the Workfront workflow management system. Build, monitor, and share reports to track throughput, velocity, bottlenecks, and inefficiencies.
Innovate and adapt. Continually look for ways to improve existing processes and use of available marketing technology. Support the product owner of the Workfront system by prioritizing new features to implement, participating in beta programs, and increasing the value of the technical capabilities to Esri.
Communicate and collaborate. Support the system administration of the Workfront system for colleagues across marketing and related business units. Collaborate with stakeholders and colleagues to ensure internal user satisfaction by introducing new Workfront features and soliciting user feedback.
Solve problems. Provide technical support for Esri’s Workfront users by triaging, troubleshooting, and resolving Help Desk tickets.

Requirements

3+ years of experience in administration and process management using project management/workflow tools such as Workfront
Strong analytical skills with expertise in business data reporting
Superior attention to detail, results oriented, and demonstrated track record of proactively establishing and following through on commitments
Excellent interpersonal skills including written and verbal communication, facilitation, reasoning, problem solving, and influence
Ability to successfully communicate, align, and drive complex project delivery in partnership with leadership and teams
Bachelor's in business, marketing, or related field
Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

Experience with Workfront Fusion
Master's in business, marketing, or related field

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$70,720—$99,840 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Process and Reporting Specialist

Esri

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