Group Quality Supervisor

About the Role

Clients at Charlie Health spend 90% of their treatment experience in our psycho-educational groups. These groups are facilitated by talented, dynamic group facilitators with various backgrounds and experiences. The Group Quality Supervisor oversees a team of ~60 dedicated, passionate Group Facilitators. They are responsible for the productivity and performance of their teams with the goal of ensuring all clients have a positive, meaningful, and healing experience in groups.

The Group Quality Supervisor has a master’s degree in mental health and is an independently licensed mental health professional. They have previous people management experience, having managed teams >5 full-time equivalents previously.

The ideal Group Quality Supervisor candidate is someone who is highly accountable and organized. They are empowered to continuously improve their team’s performance and use data to drive decision making. They are devoted to the Charlie Health mission and are flexible to meet the needs of their team and, most importantly, our clients. They are willing to go the extra mile to ensure each and every client has a positive group experience and strive to improve the quality of our program each and every day.

This W2 position requires full-time, flexible availability to meet the needs of our adolescent and young adult clients. The Group Supervisor is expected to be present during peak group hours to provide support to Group Facilitators. The general hours for the role will be 10:00 am MST - 7:00 pm MST Monday through Friday with flexibility based on current needs of the role (i.e., evening groups and occasional saturday groups).

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Conduct routine audits of all team members to ensure care is delivered in accordance with Charlie Health best practices.
• Manage team of ~60 Group Facilitators including scheduling 1:1 meetings, facilitating group supervision and treatment team sessions, and responding to asynchronous communication
• Collaborate closely with partner departments like Care Strategy and Care Delivery to make Charlie Health an amazing place to work and an even better place to receive care
• Monitoring team client satisfaction and audit scores and providing feedback to team members where appropriate
• Review groups data to inform strategic decision making about team performance and group dynamics.
• Work closely with Clinician Experience to ensure that all Group Facilitators have access to world-class training and education resources starting from onboarding and throughout their careers at Charlie Health
• Facilitate groups weekly and complete documentation within 24 hours
• Participate in routine leadership meetings and contribute to strategic decision making
• Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice
• Complete other duties as assigned by Clinical Leadership

Requirements

• Master’s degree in mental health or related field required
• Experience managing Independent Contractors required
• Experience working with adolescents and young adults required
• Experience in conducting group treatment required
• Flexible schedule to prioritize the needs of our clients with standard hours being Monday - Friday from 10:00 am MST - 7:00 pm MST and occasional Saturday coverage required
• Reliable WIFI connection when meeting with clients required
• Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis required
• Licensed mental health professional required
• Experienced in a variety of modalities and feel confident integrating them into a relational treatment approach (DBT, CBT, TF-CBT, and MI) required
• Work authorized in the United States and native or bilingual English proficiency
• Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.
• This position is not available for candidates with residency in CA, NY and CO at this time.
• Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

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