Full-Time
Implementation Engineer
Pylon
51-200 employees
B2B ticketing and post-sales support platform
No salary listed
San Francisco, CA, USA
In Person
 Sales & Solution Engineering (1) |
|---|
- Located in (or will relocate to) San Francisco and excited about working in-person
- Organized, very hard-working, and fast. You will be juggling 20+ migrations at once.
- Comfortable regularly interacting with customers over chat and video
- Be a team player - the SE team is small but mighty. We are happy grinders, and our teams have very flat hierarchies. We are optimizing for the bigger picture, and the best idea always wins.
- Detail-oriented and a fast learner. You will need to become a product expert in many tools quickly.
- You will be running migrations end-to-end, from start to finish - that includes translating their current processes, supporting enablement for their team, and helping migrate over their historical data.
- One of our core principles is to use Pylon at Pylon. Within your first week, you will become an expert in all things Pylon, specifically in getting yourself and others stood up on the platform.
- You will be the go-to expert when it comes to implementing Pylon - beyond that, you will build deep knowledge around other legacy Support systems (Zendesk, Intercom, etc.) that we migrate customers off of.
- You will be the go-to person for our customers’ questions about the product, spanning a wide range of topics from basic how-tos to deep edge cases.
- Juggle many customers at once and drive them to completion - currently, we have zero failed migrations, and we want to keep it that way.
- Technical background and appetite for technology is a big plus
- Previous experience managing support systems and/or implementing SaaS products
Pylon is a B2B post-sales platform that includes ticketing, omnichannel integrations (Slack Connect and Microsoft Teams), a chat widget, and a knowledge base, plus an AI support bot, account management tools, and marketing features, all via a subscription. It works by unifying post-sales tasks in one system so teams can route and resolve tickets, chat with customers through integrated apps, and access self-service resources, with the AI bot handling common questions and tools to manage accounts and campaigns. What sets Pylon apart is its focus on B2B post-sales and its tight integration with Slack Connect and Microsoft Teams, offering a single platform that combines support, channels, knowledge, AI, and marketing. The goal is to help post-sales teams work more efficiently, resolve issues faster, manage customer accounts, and run marketing efforts from one place.
Company Size
51-200
Company Stage
Series B
Total Funding
$51.3M
Headquarters
San Francisco, California
Founded
2022
Simplify's Take
What believers are saying
- Pylon's 4.9/5 G2 rating outperforms Zendesk's 4.3/5 among B2B users.
- $31M Series B from a16z and Bain Capital funds AI enhancements in 2026.
- YC companies like Vellum and Deel adopt Pylon for omnichannel support.
What critics are saying
- Intercom's Slack Connect integration erodes Pylon's core B2B differentiation now.
- Salesforce Einstein Copilot bundles account health scoring, poaching enterprises.
- Slack deprecates Pylon's channel monitoring per Q1 2026 privacy updates.
What makes Pylon unique
- Pylon optimizes ticketing for B2B with native Slack Connect and Teams integrations.
- AI agents automate ticket grouping and natural language runbooks in Pylon.
- Account Intelligence unifies health scoring, usage data, and support interactions.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 41%Pylon, a San Francisco-based B2B customer support platform, announced a $31 million Series B funding round, co-led by Andreessen Horowitz (a16z) and Bain Capital Ventures.
Pylon, a B2B support platform, has raised $31M in Series B funding, bringing its total funding to $51M. The round was co-led by a16z and Bain Capital Ventures. The funding will help Pylon expand its product offerings, enhance AI features, and grow its team across various departments. The platform aims to modernize post-sales support by integrating tools like Slack and AI solutions to improve efficiency and client relationships.
When Pylon launched its 'Ask AI' feature, it highlighted the need to guide people in asking the right analytical questions to get meaningful, actionable insights - not just surface-level answers.
Matt joins Usepylon after spending a several years at Verkada, where he worked on a collection of different frontend features and owned core UI components.
B2B tech startup Pylon raises $17M in Series A funding led by Andreessen Horowitz.