Host – Foundation Room

Job Summary:

The Role:

Meet, greet, and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

Responsibilities:

Guest Relations

• Greet all guests promptly and courteously in a professional manner
• Control the flow of guests coming into the restaurant and those who are waiting for a table
• Hospitality zone
• Obtain guests' names, number in the party, physical descriptions (units that use the pager system), arrival times, and any needs for children when applicable
• Anticipate and respond to guest needs (guest satisfaction)
• Direct guest to the appropriate location to wait when on a wait
• Estimate and quote accurate wait times for tables
• Lead guests to tables, place menu on the table for guest, wait for guests to be seated before leaving the table
• Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
• Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
• Pick up guest lists for any special events.
• Handle concert tickets and signature sheet.
• Obtain the Production sheet for the current night
• Obtain current member and spouse lists.
• Check the foundation membership card and photo ID
• Adherent to the HOB dress code policy of the foundation lounge
• Hand out wristband and /or opera box passes
• Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
• Knowledge of House of Blues-related art, music, and history
• Adhere to the HOB Hospitality Zone

Communicate with other support departments

• Communicate to door host, kitchen, and Foundation Room Managers, to ensure proper flow
• Communicate to the kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

• Keep the host area clean and organized throughout the shift (shift mechanics).
• Keep the floor in the host area free of spills, food, trash, or other obstacles
• Polish and clean all entry door windows throughout the shift
• Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks, and calendars at the host stand
• Maintain line of sight/atmosphere control by circulating through the work area throughout the shift
• Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

• Assist other employees and departments as needed (teamwork)
• Adherence to standard operating procedures
• Attend pre-shift meetings conducted by the Manager on duty prior to the start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

• Appearance
• Punctuality/Attendance
• Attitude/Teamwork
• Opening and Closing duties
• Job Skills/Knowledge/Productivity
• Adherence to Policy
• Sanitation and Safety
• Guest Satisfaction
• Communications

Qualifications:

Required:

• Nevada Gaming Registration/ Responsible Alcohol Awareness Training Certification (TAM)
• High School Diploma Music Mall and Retail operations
• Working knowledge of restaurant operations, seating procedures, guest relations, problem-solving
• Entry Knowledge of
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Flexible Hours

Preferred:

• Point of Sales knowledge, preferably MICROS
• Previous experience handling VIP customers
• Previous Customer Service/Host experience
• Skills in interpersonal communication and teamwork

Physical Demands/Working Environment:

• The working environment is fast-paced
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques