Music Hall Operations Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

WHAT THIS ROLE WILL DO

Financial Performance and Results

• Meet or exceed budgetary expectations on all associated line items
• Cost control on labor, F&B, Liquor

• Responsible for managing labor cost, including overtime

• Assist with developing monthly and quarterly specials, events, etc.
• Manage staff hours to ensure we are not exceeding budget
• Complete all necessary paperwork
• Z bartenders, sharks, portable bars and cocktailers daily
• Ensure timely completion of all necessary paperwork
• Assist with monthly building inventory

Recruitment, training, and management of staff

• Conduct annual evaluations of hourly staff and supervisors. Set goals for individuals and outline team’s action plans.  Propose raise recommendations to department director.
• Maintain open door policy
• Hold departmental staff meetings to keep everyone informed of our problems/progress
• Monitor progress of staff & management.  Follow up/follow through of subordinates in reaching goals (continual coaching and guidance)
• Provide for ongoing training of staff as needed
• Oversee participation of staff in cross training/re-certification programs
• Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation per HOB standards, ensure complete and thorough training of all staff and management (department director sign off)

• Maintain positive staff relations (in all areas outlined in Manager evaluation form)
• Manages, coordinates and aids in execution/facilitation of all on-site training programs, seminars, operational rollouts and further learning & development needs (as per General Manager, AGM, HR Manager and Director of Learning & Development).
• Supervises all venue trainers, including all operations floor trainers and MIT trainers. Duties would include (but not limited to)
  • Interviewing and selection of training
  • Annual reviews
  • Conducts audits of trainers and trainees on weekly/monthly basis or as outlined by AGM and/or Human Resources Manager.
• Conducts on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for that region.
• Weekly/daily periodic review and check of new Team Member Training certification Guides and MIT Certification Manuals.
• Conducts all TC Wrap-up Meetings, 30 Day Blues Reviews and communicates follow-up information to appropriate levels of management
• Conducts Quarterly training seminars with in-house non-exempt trainers for development and motivation
• Attends at all training seminars, conferences and conference telephone calls as outlined by Director of Learning & Development
• Attends venue level operations meetings on weekly or regular basis as outlined by Director of Venue Operations and General Manager
• Completes schedules for hourly staff on weekly basis

Maintain all Standards Set by House of Blues

• Service Standards
• Housekeeping - conduct walk through
• Meet or exceed health and safety requirements
• Follow all policies and procedures as stated in Handbook and manuals
• Maintain operational supplies
• Full compliance in house, city and state alcohol policies and procedures

Ensure Smooth Operations of Department

• Keep guest feedback log
• Maintain 86 logs
• Completes incident reports
• Staffs coat check area
• Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume.
• Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)
• Perform daily pre-shift and post-shift meetings
• Provide for liquor pulls and ensure accurate accounting

• Coordinate and over-see private/special events per event specifications
• Assist with music hall, restaurant, retail, brunch and foundation room operations as needed
• Any other duties asked

WHAT THIS PERSON WILL BRING

Required:

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• 1-3 years high volume experience in fine dining/restaurant/or club operations
• 1-2 years supervisory or operational management experience.
• Microsoft Word, Excel and PowerPoint knowledge
• High School Diploma required

Preferred:

• College Degree in related field
• Responsible Alcohol Service certification
• T.I.P.S. Certified or equivalent

Physical Demands/Working Environment:

• Working environment is fast-paced and has a moderate to loud noise level
• Ability to lift up to 75 lbs
• Flexible Schedule (days/nights, weekends)
• Position requires extended periods of prolonged standing, bending, stooping
• Ability to wear an earpiece for radio communication

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

#LI-TA1

----------

The expected compensation for this position is:

$56,000.00 USD - $70,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.