Customer Success Manager

What You'll Be Doing:

• Own and develop relationships with customers, key business stakeholders, and end users to ensure a best-in-class customer experience.
• Proactively monitor customer health, product adoption, and engagement trends to mitigate churn and identify growth opportunities.
• Conduct customer onboarding, regular business reviews, and goal alignment meetings to ensure customer success.
• Act as the voice of the customer, gathering feedback and advocating for their needs internally.
• Provide timely, clear, and proactive communication to customers, ensuring high responsiveness and attention to detail.
• Maintain accurate and up-to-date customer records in Salesforce and other CRM tools.
• Analyze customer usage to track engagement and inform strategy.
• Helping move a company from a compliance to culture of learning
• Assist with additional projects and initiatives as needed.

Who You Are:

• You have 2-3 years of experience in a customer-facing or client management role, whether in Customer Success, Account Management, Learning & Development, or Professional Services.
• You thrive in relationship-driven roles, where building connections and driving long-term engagement is key.
• You have strong organizational skills and can balance multiple projects, accounts, or initiatives with efficiency.
• You are detail-oriented, proactive, and comfortable using tools like Salesforce (or another CRM) and Excel for tracking customer engagement and insights.
• You communicate effectively, both written and verbal, and can collaborate seamlessly with clients and internal teams.
• You’re adaptable and eager to work in a fast-paced, evolving environment, always looking for ways to enhance customer success strategies.
• You have a growth mindset and a passion for learning, always seeking to expand your knowledge to better support clients and drive success.