Assistant Technology Manager

Real Estate and Workplace Solutions (RE&WS) is a critical component of the WTW Enterprise Delivery Organization (WE DO), comprising 

• Corporate Real Estate (CRE): WTW’s real estate strategy, transactions, office designs and construction 
• Facilities Services (FS): ongoing office management, maintenance, sustainability, security, and health and safety 
• Operations & Information Management (O&IM): financial oversight, workplace data and evaluation, workplace technology, workplace communications and change management

The Role

RE&WS Technology are looking for a Assistant Technology Manager to co-ordinate, monitor and deliver workplace technology projects, manage dependencies, track risks and resolve issues that arise during implementation. Strong relationships with CRE, FS and O&IM – plus Technology and functions – are essential (particularly in Asia Pacific).

The successful candidate will represent RE&WS Technology on office transformation projects, executing the current methodology, collecting data to influence the RE&WS strategy, and identify opportunities for meaningful continuous improvement. The role provides a career growth opportunity through visibility on RE&WS projects, the development of new skills, stakeholder management and project ownership.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

• Ownership of workplace technology on designated real estate transformation projects
• Focus on APAC projects, therefore the ability to work flexibly, scheduling working day to attend key geography stakeholder meetings is essential, with occasional travel
• Support the implementation of Freespace, Book-a-Room, Outlook and Kadence across global projects
• Develop into a Subject Matter Expert for issue resolution
• Maintain relationships with key global vendors, monitoring and driving performance
• Contribute to the financial controls and governance processes and track billing against budgets
• Form and maintain productive relationships with key business and function stakeholders
• Create and maintain project reporting, detailing progress against KPI metrics
• Track, manage and mitigate any risks and issues. De-escalate the impact of these events

The Requirements

• Strong enterprise workplace experience and preferably within Real Estate and Workplace Solutions
• Knowledge and experience directly implementing and working with Workplace technology solutions; Freespace, Book-a-Room, Outlook, Kadence, etc
• Developed and trusted relationships with Facilities Services in London & APAC 
• Experience of workplace transformation projects globally, including implementation of technology and guidance
• Familiarity and end user experience with WTW’s Finance processes, structure, general ledger coding and tools i.e. Ariba
• Knowledge of Technology capitalisation guidelines globally
• Experience of inputting, reporting and delivering to an annual budget including understanding of finance principles for accounting and project reporting
• Top tier communication skills, including engaging stakeholders at all levels and across cultures globally; the ability to make the complex user-friendly and easy to understand. Keen attention to detail
• Equally comfortable working on your own and as part of a highly collaborative team, occasionally meeting challenging deadlines
• Has network of WTW RE&WS relationships with knowledge owners, to facilitate efficient and connected delivery

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected].

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