Full-Time
Customer Program Manager
D-Fend Solutions
201-500 employees
Autonomous counter-drone systems for urban environments
No salary listed
London, UK
In Person
 Business & Strategy (1) |
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- At least 5+ years in a Customer Success, Account Management, or Technical Project Management role
- Experience working with both hardware and software products, preferably in Law enforcement, security and military environments
- Strong communication and interpersonal skills; ability to influence both technical and non-technical stakeholders
- Proven ability to manage multiple projects and customers simultaneously
- Excellent problem-solving and critical thinking abilities
- Bachelor’s degree in Business, Engineering, Information Technology, or a related field
- Excellent written and verbal communication skills
- Familiarity with RF based systems and environments
- Act as the primary point of contact for assigned accounts, developing long-term relationships and strategic engagement plans
- Lead structured onboarding processes tailored to D-fend product lines
- Translate technical and operational needs into clear success strategies
- Work with technical support, engineering, and field services teams to resolve customer issues and manage escalations
- Deliver or coordinate training sessions across disciplines, ensuring customer proficiency with all relevant tools and systems
- Own the customer journey from post-sale through renewal, identifying opportunities for upselling, cross-selling, and proactive engagement
- Monitor customer health metrics and proactively intervene to reduce churn or dissatisfaction
- Serve as a customer advocate internally, contributing insights to product development, roadmap planning, and service improvements
D-Fend Solutions delivers counter-drone technology that detects, locates, and neutralizes unauthorized drones in urban areas. Its core offering is an autonomous end-to-end system that intercepts a rogue drone’s control and data links, causing it to return to its takeoff point or land safely in a designated zone, while coexisting with existing wireless communications and GPS signals to avoid disrupting infrastructure. The system can also extract forensic data from the drone in flight to support real-time decisions and offline investigations. The company differentiates itself through its emphasis on non-disruptive operation in dense environments, seamless integration with current networks, and an end-to-end capability that includes ongoing maintenance and support. Its goal is to provide a safe, effective, and reliable solution to combat unauthorized drone activity by governments, critical infrastructure operators, and enterprises alike.
Company Size
201-500
Company Stage
Acquired
Total Funding
$59M
Headquarters
Petah Tikva, Israel
Founded
2017
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Simplify's Take
What believers are saying
- Motorola Solutions agreed to acquire D-Fend for $1.5 billion.
- The Safer Skies Act expands lawful public-safety drone-mitigation demand.
- Thousands of deployments across more than 30 countries support international expansion.
What critics are saying
- Adversaries harden drones with encrypted links and autonomy, weakening takeover effectiveness.
- Regulatory approval delays for Motorola's acquisition can stall strategy and customer confidence.
- Any interference incident would damage D-Fend's non-disruptive safety positioning immediately.
What makes D-Fend Solutions unique
- RF cyber takeover preserves communications and enables safe drone landings.
- Passive detection avoids revealing friendly positions in military and special-forces operations.
- EnforceAir PLUS adds radar and optional jamming for layered protection.
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