Director of Service

Description

The Director of Service is responsible for the strategic planning and direction of all aspects of operations and projects within the organization as assigned by directly and indirectly improving business processes and culture; planning, prioritizing, implementing, and managing operational revenue producing and operationally enhancing activities; prioritizing tasks and working directly with team members to ensure that the dealerships resources are used effectively, ensure maximum customer satisfaction, and maintain company profitability. 

Requirements

Scope & Responsibilities:

This position is responsible for all key job responsibilities listed below throughout the company working closely with the COO and team leaders to ensure adherence to policy, development of employees within the region, and successful growth of the business unit. 

• Drive prominent strategic, operational projects, working cross-functionally to structure problems, analyze opportunities, and develop solutions and actionable recommendations and results through a rigorous, active data-driven process.
• Own Remediation Action Plans and recommendations and deep dive discovery of what is working
• Drive the operational cadence for the group, measure and track critical KPIs and initiatives, and present to an executive leadership audience.
• Develop operational strategies and business cases, working with cross-functional teams outlining business opportunities, rationale, and execution plans to achieve the vision of growth as outlined by executive team and present repeatable results and business models to drive improved operational performance and consistency across all business units
• Uncover areas within the business to drive performance improvements to unlock productivity and accelerate consistent execution resulting in improved Net Income and EBITDA
• Provide operational insights that impact the guest experience to the business through analytics, social media, marketing, and other avenues proven through development
• Work with a cross-functional interdepartmental team to execute operational growth opportunities and manage across the company through continuous improvement and cooperation with regional and branch leaders
• Manage change across many initiatives essential to operationalizing the account management focus, operations excellence goals, and vision of the company
• Create 3–6-month, 6-12 month, and 1–2-year operational roadmaps for the different business units and present to executive team results to include progress, acceptance, and costs
• Implement evidence-based decision-making, apply intelligent operations analytics to business opportunities, and identify success metrics / develop reporting to track progress against goals.
• Consult with all departments leaders to identify opportunities for improving efficiency and reducing waste
• Develop metrics to measure operational excellence and work with team to readily present and display findings in a timely manner that is actionable
• Regularly work on highly complex issues or problems which require analysis of unique issues/problems without precedent and/or structure.
• Exercise a high level of judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provides strategic oversight and a framework for changes to methods in a systematic manor that can be shared and implemented by necessary team members within the business units

Qualifications:

A qualified candidate must have the following skills or abilities:

• Excellent organizational and motivational skills.
• Outstanding attention to detail and observation ability.
• Exceptional communication and interpersonal abilities.
• Ability to read, analyze, and interpret general business publications, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, employees, customers, and the general public.
• Must be able to travel.

Education & Experience:

• Bachelor's degree from four-year college or university or three to five years minimum related experience and/or training or equivalent combination of education and experience.

Physical Requirements: 

• Prolonged periods standing, squatting, bending, or stetting. 
• Must be able to lift up to 35 pounds at times

Compensation & Benefits: 

• Compensation will be a competitive salary, potential for discretionary bonus, generous PTO and Holiday program, along with Company offered benefits, and 401k (with matching once eligible).