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Senior Support Operations Instructional Designer
Confirmed live in the last 24 hours
San Francisco, CA, USA • Remote • New York, NY, USA • Phoenix, AZ...
Experience Level
Desired Skills
Adobe Creative Suite
  • You love helping people and are passionate about education
  • You seek development opportunities within the field of Instructional Design and excel with learning progressive trends in the industry
  • You have a One Team One Fight mentality
  • You have high bandwidth and no problem juggling multiple tasks at once
  • You are a sponge, absorbing the deep knowledge of experts in diverse processes across Support Ops, and instilling them into concise and training materials
  • You are not interested in the status quo. You love thinking about new opportunities or process improvement potential
  • You are a writer who is whittling complex ideas down to be concise with an eye for design
  • You show creativity
  • Bachelor's degree in Instructional Design/Technology, Education, English, or related field
  • 4+ years of recent experience developing training programs and course materials, especially using Adobe CC on Mac OS
  • Design, update, and improve upon new hire and refresher materials using an LMS, G Suite, and Adobe Creative Cloud, and Articulate 360
  • Use slide decks, videos, infographics, games, interactive learning, and blended approaches
  • Identify gaps in training materials and tailor adult learning solutions to content and appropriate audiences
  • Partner with teammates to create live and online training materials
  • Develop expertise in how DoorDash's processes and resources work
  • Implement and use feedback mechanisms with Requestors, Trainers, Learning Consultants, and other IDs to make targeted improvement to training programs and content
  • Create and implement a standardized structure and process for cross-functional feedback mechanisms via Storyboarding
  • Use your knowledge of processes across the Support Ops team to help managers implement them
  • Seek new ways to develop content that's simple and engaging
  • Help manage work streams with the ADDIE model of training development
  • Put together a learning experience for learner-led content and materials
  • Mentoring and managing tasks for fellow Field Associates/SMEs on the team
  • Comfortable operating and managing AGILE and Sprint needs for project management

5,001-10,000 employees

Local food delivery from restaurants
Company Overview
DoorDash is working to empower local communities and in turn, creating new ways for people to earn, work, and thrive. The company operates the largest food delivery platform in the United States.
  • Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.
  • Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.
  • Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.
  • Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.
Company Core Values
  • We are one team
  • Make room at the table. We’re committed to growing and empowering a more diverse and inclusive community. We believe that true innovation happens when everyone has the tools, resources and opportunity to thrive.
  • Think outside the room. We strive to be as inclusive as possible and consider those who may not be in the room when making decisions.
  • One team, one fight. We’re in this together, and both success and failure are shared. We are intentional about creating a high-accountability, no-blame culture.