Revenue Optimization Specialist
Hotels, Canada Expansion, Remote
Confirmed live in the last 24 hours
Toronto, ON, Canada
Experience Level
  • Minimum 2 years of Hotel or travel industry experience
  • Fluency in English and French (written and verbal is required)
  • A “can-do” mindset and enthusiasm to own a series of varied problems
  • Proven ability to communicate across a large portfolio of hotel partners
  • Solid understanding of the business processes and their impact on the end consumer
  • A natural curiosity and ability to answer hard questions with data
  • A preference for action, testing and reporting on all project performance
  • A natural ability to communicate and influence internal and external stakeholders
  • The ability to work with minimal guidance, be proactive and to handle ambiguity and the challenge of quickly evolving goals
  • Thrives in a dynamic and entrepreneurial environment where pushing limits is everyday business
  • Experience with Salesforce or similar CRM
  • A background with online travel agencies or hotels revenue management teams
  • Knowledge of SQL, Tableau or similar data visualization tools
  • Hopper sold around $4 billion in travel and travel fintech in 2022, up nearly 3X over 2021. In 2022, Hopper increased its revenue 2.5X year-over year
  • The company's bespoke fintech products, such as Flight Disruption Guarantee and Price Freeze, now represent 30-40% of Hopper's total app revenue
  • Given the success of its fintech products, Hopper launched a B2B initiative called Hopper Cloud in late 2021. Through this partnership program, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory. As its first Hopper Cloud partnership
  • Hopper partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders
  • Recognized as one of the world's most innovative companies by Fast Company four years in a row, Hopper has been downloaded over 80 million times and continues to have millions of new installs each month
  • Hopper has raised over $700 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world's fastest-growing mobile-first travel marketplace
  • Support a broad book of hotel business and be targeted on boosting your portfolio's performance within the Hopper distribution channels
  • Create partner specific account development plans and reporting
  • Build high touch, consultative and strong relationships with our hotels through regular and open communications
  • Analyze hotel performance and provide recommendations for improvement through the Hopper distribution channels
  • Track hotel performance and interactions within SalesForce & Data Studio
  • Share ideas and feedback on local trends including competitor insights, customer needs, sales, product and marketing information
  • Take a proactive approach on customer success items and problem solving
  • Own and develop the day to day relationships with your hotel partners and support the Hotel Supply Market Management team
  • Deliver quantitative results, business understanding and strategic insights to partners
  • Understand pricing and availability metrics and ensure your partners are taking their fair share of sales
  • Work with Market Management to negotiate ad hoc promotions, marketing funds and discounts from your partners

1,001-5,000 employees

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