ServiceNow Developer/Administrator

Type: Full-time Employee (W-2) position
Experience: 3+ years of relevant technical experience.
Residence: Current U.S. residence and within U.S for 3 of the past 5 years. 
Location: 100% United States (U.S.) Based Remote with ALL being performed within the U.S.
Trail Pass: U.S. Citizenship required to obtain a Public Trust clearance.
**Please note: U.S. citizenship is someone who was born in the US or obtained citizenship through naturalization that the government will verify. The government has excluded non-citizen nationals, lawful permanent residents (green card holders), refugees, or those on temporary visas

About Us:Via Logic LLC is a proud information technology partner driving innovation in DevSecOps Delivery, Data Science, Cyber Security, and Defense & National Security Analytics. Our talented team of developers, technologists, and collaborators deliver enterprise-level solutions for our clients who are tackling mission-critical challenges such as the Department of Homeland Security, Department of Justice, and Department of Defense to name a few.

We cultivate a flexible, collaborative, and fully-remote culture that champions work-life balance, making Via Logic a caring and supportive environment for our people, clients, and partners.

About the Role

As a ServiceNow Developer, you will support solutioning and development of locally developed applications (LDAs), provide guidance to citizen developers, and lead integrations with external sources. This mid-level role is responsible for managing the movement of ServiceNow components in the CI/CD pipeline, performing custom application development, and supporting ITSM processes. The ideal candidate is a team player with strong client-facing business acumen and proven experience in ServiceNow ITSM, integrations, and scoped applications.

Responsibilities

• Support the design and development of locally developed applications (LDAs) aligned with business needs

• Provide guidance and mentorship to citizen developers leveraging the ServiceNow platform

• Lead and execute integrations with external systems using REST/SOAP APIs, LDAP/AD, JDBC, and other platforms

• Manage the movement and deployment of ServiceNow components, collections, and deployables in the CI/CD pipeline

• Implement, integrate, configure, and develop custom applications, including scoped applications, on the ServiceNow platform

• Collaborate with ServiceNow Architects to conduct code reviews, provide proofs of concept, and deliver product demonstrations

• Perform development activities including troubleshooting, coding, scripting, and configurations of moderate to high complexity

• Map business services and requirements to ServiceNow capabilities for ITSM solutions, workflow automation, and reporting

• Administer, deploy, and manage systems and PaaS, SaaS, and IaaS platforms using privileged accounts with a focus on security and compliance

• Maintain technical documentation and runbooks for all developed solutions

Requirements

• Minimum of 3 years of hands-on experience as a ServiceNow Developer

• 3-6 years overall ServiceNow platform development and administration experience

• At least one current Certified Implementation Specialist (CIS) certification (e.g., ITSM, CSM, HRSD)

• Completed Bachelor’s Degree in Computer Science, Information Systems, or related field

• Strong experience with ServiceNow integrations, ITSM modules, and scoped application development

• Experience with CI/CD pipelines, update set management, and platform administration

• Proficient in JavaScript, ServiceNow scripting (Business Rules, Client Scripts, UI Policies, Script Includes)

• Strong team player with excellent client-facing communication and presentation skills

Preferred Qualifications

• Experience with Configuration Management Database (CMDB) and related data modeling

• Familiarity with custom application development best practices in ServiceNow

• Experience with ServiceNow ITOM modules (Discovery, Service Mapping, Event Management)

• Knowledge of workflow automation (Flow Designer, Workflow Editor) and dashboard/report creation

• Candidates must meet public trust clearance requirements

**Candidates must meet public trust clearance requirements

Basic Requirements:

• 3+ years of technical experience designing, developing, and deploying secure, scalable cloud or platform solutions.
• Bachelor’s degree or higher in Computer Science, Information Systems, or a related field.
• MUST BE A U.S. CITIZEN AND RESIDE IN THE U.S. All work must be performed in the U.S.
• Department of Homeland Security (DHS) Public Trust U.S. citizenship is mandatory, as this work is for a federal government client. Candidates will need to successfully complete a Background Investigation (BI) and credit check prior to beginning work. Nothing in applicants’ history should prevent them from obtaining a public trust security clearance.
  
  

Via Logic LLC Perks & Benefits:

• Remote Work: U.S. based remote position offering flexibility for work-life balance.
• Health Care: Comprehensive health care benefits.
• Paid Time Off (PTO): Generous PTO to support work-life balance.
• Full-time W2 position.

Must be available on company and or client provided communication tools such as Teams, Monday.com, Slack, email and for meetings between 9AM-5PM EST.

About Via Logic LLC: Via Logic Explorers comprises of multi-disciplinary thinkers and problem solvers with diverse expertise in process improvement, domain analysis, technology optimization, and lean product delivery. Our team excels in automating enterprise infrastructures, advancing cybersecurity with intelligence, facilitating cloud-native and smart transitions, implementing DevSecOps principles, operationalizing thoughtful AI/ML solutions, and developing robust identity management strategies. By leveraging this broad expertise, we provide our clients with unique insights and actionable enterprise architectures designed to drive successful modernization efforts across both government and private sector environments.