Senior Operations Manager

Who we are

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

Who you are

The Senior Operations Manager is a managerial position that supports the operations at assigned locations. The Senior Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards.

What you'll do

• Ensure every moment matters for our clients, resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations
• Conduct routine visits to assigned locations to ensure proper operating procedures, while working to identify all existing and potential operational problems
• Go above and beyond when necessary to support team and clients by being responsive during "off-duty hours"
• Ensure the accounts operate within the budget and make recommendations to attain the budget if unforeseen circumstances cause negative variances. Operate within proper and timely revenue protocols and follow daily deposit procedures; manage P&L (Profit and Loss Statement)
• Hire, develop, train, and supervise a diverse team of employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions

What we're looking for

• 5+ years of management experience
• Bachelor's degree preferred
• Proven ability to lead and motivate team members
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems
• Prior experience creating and maintaining budgets
• Ability to communicate and work with all levels of the organization, from field employees, executive staff, building management, and customers
• Experience using various computer applications like Microsoft Office Suite and Google Workspace
• Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $105,000.00 USD to $125,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-RH1 #LI-Onsite