Full-Time
Customer Service Agent
BCforward
1,001-5,000 employees
Global talent and technology solutions partner
Compensation Overview
$17.13/hr
San Jose, CA, USA
In Person
 Customer Experience & Support (1) |
|---|
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- High School Diploma or GED
- At least 1 year experience in customer service environment providing support via phone, email or live chat
- At least 1 year programming or API level tech support experience
- Proven ability to identify and troubleshoot technical issues quickly and efficiently
- Ability to communicate technical concepts clearly and effectively
- Ability to prioritize tasks and manage time effectively
- Knowledge of the app industry
- Experience or interest in developing mobile applications
- Strong attention to detail and sense of responsibility
- Understanding of customer support best practices and familiarity with customer support success metrics
- Troubleshoot app-level API implementations and related issues
- Provide email and real time chat support to Play Developers
- Collaborate with cross-functional resources to bring issues to resolution with an aggressive service level
- Assist with creation and maintenance of online documentation for Play
- Identify needs and collaborate on projects to improve support tools and processes
BCforward operates as a global talent and technology solutions partner. It helps organizations accelerate outcomes by aligning people, platforms, and expertise, offering capabilities in Talent Solutions, Professional and Project Services, Workforce Management and Payroll, and Technology including AI-enabled solutions. Its approach uses a unified delivery model to build high-performing teams, modernize operations, and execute complex programs for enterprise and public-sector clients across the US, Canada, and India. The company differentiates itself through its size and reach as one of the largest minority-owned consulting and workforce solutions firms in the United States, its long track record since 1998, and its integrated, cross-industry service offerings that cover talent, process, and technology needs. BCforward’s goal is to create opportunity, deliver measurable value for clients, and advance the careers of professionals powering the future of work.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Indianapolis, Indiana
Founded
1998
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Simplify's Take
What believers are saying
- The investment expands BCforward’s AI-enabled consulting and digital transformation offering.[1][3]
- Hyderabad’s Global Capabilities Center supports larger-scale, lower-cost AI delivery.[1]
- BCforward can cross-sell AI solutions into financial services, healthcare, life sciences, and technology.[1][3]
What critics are saying
- BCforward’s AI positioning faces fast imitation from larger consultancies.[3]
- Undisclosed investment terms make Stellar’s commercial traction hard to verify.[1][2][3]
- If Stellar underdelivers, BCforward absorbs reputational damage and client skepticism.[3]
What makes BCforward unique
- BCforward embedded Stellar’s AI expertise into its delivery model.[1][3]
- The company now offers generative AI, LLM, and machine learning services.[1]
- Justin Christian joined Stellar’s board, tightening strategic alignment.[3]
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Benefits
Health Insurance
Paid Vacation
Flexible Work Hours
Remote Work Options
401(k) Retirement Plan
Conference Attendance Budget
Professional Development Budget
Wellness Program
Mental Health Support
Company News
Stellar, an Indianapolis, Indiana-based AI-native services company specializing in scalable, enterprise-grade artificial intelligence (AI) solutions, received a major strategic investment from BCforward
Vienna Parent Corporation, formed by Justin Christian, CEO of BCforward, has entered a definitive agreement to acquire TSR, Inc. for $13.40 per share, totaling approximately $29 million. This represents a 73.8% premium to TSR’s closing price on May 14, 2024. BCforward, a major black-owned professional services firm, aims to enhance capabilities and expand business through this acquisition. TSR’s leadership supports the move, highlighting cultural fit and growth potential.
Vienna Parent Corporation, formed by Justin Christian, has entered a definitive agreement to acquire TSR, Inc. for $13.40 per share, valuing TSR at approximately $29 million. This represents a 73.8% premium to TSR’s closing price on May 14, 2024. Vienna Parent and its subsidiary, Vienna Sub, are affiliates of BCforward. The acquisition aims to enhance service offerings and expand business capabilities for both companies.
TSR, Inc. will be acquired by Vienna Parent, formed by BCforward founder Justin Christian. Vienna Sub will purchase all outstanding TSR shares for $13.40 per share, valuing the transaction at approximately $29 million. This represents a 73.8% premium over TSR's closing price on May 14, 2024. The deal is expected to close in Q3 2024, subject to customary conditions. Vienna Parent has secured up to $24 million in credit from First Merchants Bank to finance the acquisition.