Date Posted:

2024-11-08

Country:

United States of America

Location:

OTTXH: Texas Home Offices Remote Location, Remote City, TX, 06032 USA

Otis is the world leader in reliable, efficient, and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies, and cultures.

Responsible for all aspects of the service management Incident Process.

Ensures that the Incident Process is fit for purpose and fit for use
Reviews, recommends, designs, and drives implementation of enhancements to the Incident Process
Documents and maintains incident process and procedures
Ensures that their process is performed according to the agreed and documented standard and meets the aims of the process definition; not to be confused with the operational side of Incident Management
Participates in requirements discussions and helps resolve cross-functional conflicts
Reviews stories for accurate definition and acceptance criteria
Provides formal process testing and UAT sign-off
Ensures consistent execution of the process across the organization
Works closely with the platform owner and stakeholders to prioritize the relevant backlog
Actively participates in project and scrum meetings

Responsible for guiding the implementation of the ServiceNow Common Service Data Model (CSDM) to ensure upgrade compatibility.

Actively involved in designing and the lifecycle management of our digital products and services
Defines service vision, tactics, goals, objectives and KPIs
Reviews, recommends, designs, and drives implementation of ServiceNow services processes following CSDM principles.
Consult and influence Service Owners/Managers on proper implementation of the CSDM

Documents and maintains service process and procedures
Participates in requirements discussions and helps resolve cross-functional conflicts
Reviews stories for accurate definition and acceptance criteria
Provides formal process testing and UAT sign-off
Ensures consistent execution of the process across the organization
Works closely with the platform owner and stakeholders to prioritize the relevant backlog.
Actively participates in project and scrum meetings

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

CSDM and ITSM Incident Manager

Otis

Simplify's Take

What believers are saying

What critics are saying

What makes Otis unique