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Full-Time

Customer Service Representative

Confirmed live in the last 24 hours

Shamrock Trading

Shamrock Trading

501-1,000 employees

Provides transportation, finance, and technology services

Fintech

Entry

Overland Park, KS, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Customer Service
Requirements
  • Effective verbal, written and interpersonal communication skills
  • Outgoing, dynamic personality with strong listening and phone skills
  • Problem-solving and conflict-resolution skills
  • Detail oriented in documentation and resolution of customer concerns
  • Critical thinking, analytical and technical skills
  • Demonstrated ability to develop product and market knowledge
  • Proficient in Microsoft Office, data entry and basic PC applications
  • Demonstrated organizational and prioritization skills with the ability to multi-task and meet deadlines
  • Ability to work in a team environment
Responsibilities
  • Interact with clients in all aspects of customer service
  • Maintain customer records by updating account information
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution
  • Attract potential customers by answering product and service questions and suggesting information about other products and services
  • Contribute to team effort by accomplishing related results as needed
  • Work closely with Operations, Sales and IT teams to ensure proper communication and flow of client follow up items, customer trends, technology enhancements and customer service

Shamrock Trading Corporation offers a range of transportation, finance, and technology services through its family of brands, including trucking software and fuel/maintenance savings programs for trucking companies. The company focuses on freight brokerage, managed transportation, factoring, trade finance, and customized funding solutions for exporters.

Company Stage

N/A

Total Funding

N/A

Headquarters

Overland Park, Kansas

Founded

1986

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

36%

Benefits

Medical and Insurance Benefits

401(k) and ESOP Retirement Plans

Work Life Balance Program

Wellness Program

Employee Assistance Program

Flexible Spending Accounts

Referral Bonuses

Local Discounts