Patient Service Representative Apprentice 12

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer:

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks:Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!

https://hr.howard.edu/benefits-wellness

Position Overview:

The Patient Services Representative Apprentice plays a vital role in supporting the Howard University Faculty Practice Plan (HUFPP) clinics. This entry-level position is designed for graduates of the Youth Apprenticeship Program (YAP) and provides hands-on experience in patient services. Apprentices will gain foundational skills in healthcare administration and patient interaction in a fast-paced clinical environment.

Essential Duties:

• Accurately verify and update patient demographic information, insurance coverage, authorizations, referrals, and diagnosis codes using internal systems and insurance portals.
• Schedule and manage patient appointments, hospital orders, and visit types in accordance with schedule advisor guidelines.
• Collect and document co-pays and co-insurance, reconcile cash drawers, and ensure accurate financial transactions.
• Manage incoming correspondence, including sorting faxes and general communications, to support clinic operations.
• Collaborate with clinical staff on pre-visit planning and audit physician schedules to ensure proper authorization and management of overbooked appointments.
• Perform additional administrative duties as assigned to ensure smooth clinic operations.

Requirements:

• Graduate of the Youth Apprenticeship Program (YAP) at Howard University Faculty Practice Plan.
• High school diploma from a District of Columbia public or charter school.
• Commitment to obtaining Certified Healthcare Access Associate (CHAA) certification within three (3) years of employment.
• Strong verbal communication and interpersonal skills.
• Basic proficiency in Microsoft Office is preferred.

Compliance Salary Range Disclosure

Expected Pay Range: $18.50 per hour