Full-Time
Clinical Liaison
Posted on 8/19/2026
Good Shepherd Hospice
Hospice and palliative support
No salary listed
Houston, TX, USA
In Person
Some work outside normal business hours and attendance at offsite training and professional organization meetings are required.
 Sales & Account Management (1) |
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- Must hold a current registered nurse or licensed practical nurse license in the assigned state and remain in good standing with the licensing board.
- Must provide license evidence or renewal as required by company policies and procedures.
- Must have a valid automobile driver's license and an acceptable driving record under the automobile insurance carrier's requirements.
- Must have thorough knowledge of sales techniques and market analysis and a strong desire to meet and exceed goals.
- Must be committed to the hospice philosophy of care.
- Must be proficient in financial analysis and technology, including Microsoft Word, Excel, and PowerPoint.
- Must have extensive experience in consultative sales and expertise in the customers and competition within the assigned region.
- Must have customer service experience.
- Must maintain strong organizational skills, customer service skills, public speaking and presentation skills, and the ability to network with healthcare professionals.
- Must attend offsite training and professional organization meetings and comply with HIPAA privacy, business ethics, compliance, and company policies.
- Work closely with referral sources in assigned facilities to ensure eligible patients receive hospice care as promptly as possible.
- Assist with admission planning by communicating with physicians and nursing facilities about evaluations, admissions, orders, plans of care, medications, and related records.
- Coordinate copying of records necessary for hospice care and orchestrate durable medical equipment.
- Use required technology daily and weekly, including email, Outlook, and customer relationship management systems.
- Maintain the contact and weekly education or in-service volume established by the Director, including follow-up with referral sources for evaluated but non-admitted patients.
- Provide customer service, informational visits, and patient and family evaluations.
- Assist with developing market-specific and company-wide growth strategies.
- Achieve and exceed goals established by the Directors and accompanying the job offer.
- Ensure positive engagement between sales and clinical hospice team members.
- Maintain and grow the assigned facilities ethically and compliantly.
- Prepare defined reports on a daily, weekly, and monthly basis.
- Build and maintain relationships with referral contacts and employees at assigned nursing facilities.
- Build and maintain positive internal relationships and teamwork within the sales team.
- Make clinical decisions under the direction of the medical director and clinical supervisor in accordance with the Centers for Medicare & Medicaid Services.
Good Shepherd Hospice provides end-of-life care and support for patients and families facing serious illness. Nurses, physicians, aides, social workers, chaplains and volunteers coordinate comfort-focused services in homes, care facilities and other settings. The organization addresses symptoms as well as emotional, practical and spiritual needs throughout the hospice experience. Its work is specialized healthcare centered on quality of life, not general home care or curative hospital treatment. Service delivery depends on clinical, operational and administrative teams working across its care settings.
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