Business Analyst-Technology Services

Initial Posting Date:

09/30/2025

Application Deadline:

10/10/2025

Agency:

Oregon Health Authority

Salary Range:

$5,325 - $8,148

Position Type:

Employee

Position Title:

Business Analyst-Technology Services, Oregon State Hospital

Job Description:

Opportunity Awaits, Apply Today! Business Analyst-Operations & Policy Analyst 2 SR27 -Technology Services Department -Oregon State Hospital in Salem, Oregon.

Oregon State Hospital, a Joint Commission and CMS certified public psychiatric hospital, provides psychiatric hospital services and patient treatment services to persons committed by the Oregon courts as part of the state mental health system. The Oregon State Hospital is the largest division of OHA with approximately 3,000 positions across the hospital.

The Technology Services (TS) team is part of the Oregon State Hospital. It is the mission of this team to assist all departments, programs, and staff of the Oregon State Hospital (OSH) to acquire, implement and maintain technology systems that improve decision-making, staff efficiency, and patient care.

The primary purpose of the Business Analyst is to 1) define requirements for new information systems and modifications to existing systems to ensure business needs are met, 2) to prepare documents for system acquisition through procurement or development, 3) to perform process reengineering to ensure work processes and business requirements are in alignment, and 4) to prepare and execute plans for organizational change management and business transition from current to future states.

What You Will Do

This position plays a key role in decision-making related to the use, improvement, and effectiveness of the Electronic Health Record (EHR) system, Avatar. It requires independent judgment in determining how Avatar is configured and used, based on strategic direction. The incumbent will make decisions with minimal oversight that impact the implementation of Avatar and related processes across multiple OSH campuses.

These decisions may also affect systems and workflows in other agencies, such as the Oregon Health Authority and the Office of Information Systems. Responsibilities include determining how confidential HIPAA data is shared through Avatar. The outcomes of these decisions can influence patient care, safety, operational efficiency, and the adoption of best practices, both within OSH and in external organizations.

Clinical Systems Support:

• Monitor and manage incoming issues via Ask the Avatar Team, Avatar Communications, and Service Desk tickets.
• Assist end-users in troubleshooting and resolving clinical system-related problems.
• Appropriately route issues to the relevant department within Technology Services (TS) or to external departments as necessary.
• Communicate system outages, scheduled maintenance, and upgrade notifications to management and end-users.
• Ensure all issues are addressed in a timely and effective manner to minimize disruption to clinical operations.

EHR Account Management:

• Create new user accounts in the Electronic Health Record (EHR) system.
• Maintain and update existing accounts, including:
  • Deactivating accounts for staff who are leaving the organization.
  • Updating user roles to reflect job or classification changes.

System Updates:

• Review and document release notes for system updates.
• Notify relevant departments within Technology Services (TS) or external departments as needed.
• Identify and report any critical issues or "show-stoppers" prior to deployment.
• Assist with regression testing to ensure system functionality post-update.

For a full review of the position description, Business Analyst, Technology Services

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all. 

What We Are Looking For 

Minimum Qualifications

A Bachelor's Degree in Technology, Business or Public Administration, or any degree demonstrating the capacity for the knowledge and skills; and two years professional-level evaluative, analytical and planning work. 

OR; 

Any combination of experience and education equivalent to five years of experience that typically supports the knowledge and skills for the classification.​ 

Desired Attributes

*EMR/EHR Software experience (Avatar experience is a plus)

*Experience gathering system requirements in a clinical setting

*Experience communicating with non-technical users in the development and use of technology solutions

*Experience supporting technology services in a 24/7/365 environment

*Demonstrated ability to collaborate at a high level with a remote or hybrid team

Application Guidance 

How to Apply: Submission Requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume and cover letter. Please include in your application (1) a cover letter (2 pages maximum) addressing how you meet the minimum qualifications and desired attributes and preferences as appropriate and (2) a resume detailing your lived, learned and professional experience.  

• External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements. 
• Internal Candidates: Current State of Oregon employees must apply through the employee Workday login. Be sure to follow all application submission requirements. 
• If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact: Melissa M. Perez at (503) 949-3078 or [email protected]

After You Apply:  

• Before the job announcement closes, log in to your Workday account to check for pending tasks under “My Applications” and complete them. 
• Remember to check your email (including your junk folder) and Workday inbox for updates on your application. 
• We value our veterans! To ensure the security of your information, kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.  

Reminders:  

• Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job! 
• This announcement is for one, full-time permanent, Business Analyst, Operations & Policy Analyst 2 SR27 classification and is represented by a Union. position based in Salem, Oregon. 
• This is a hybrid position. Please check SECTION 4. WORKING CONDITIONS, of the position description linked above to review more details regarding the details surrounding the working conditions.  
• Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline.
• This is an open competitive opportunity, so anyone interested is welcome to apply. We encourage you to review and follow the instructions for applying carefully.  
• If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact Melissa Perez, SPHR at (503) 949-3078 [email protected]

Benefits of Joining Our Team 

We offer a workplace that balances productivity with enjoyment; promotes an atmosphere of respect, dedication, and purpose. You will collaborate with a team of smart, experienced and dedicated people with whom you will work and learn. If you are motivated to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including: 

• Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost. 
• Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses. 
• Employee benefits include 11 paid holidays, 3 personal business days, 10 hours of monthly sick leave, and vacation accrual starting at 10 hours per month. 
• Possible eligibility for the Public Service Loan Forgiveness Program. 
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP). 
• Training opportunities that will help grow your career with the State of Oregon. 

Additional Details 

• Employment is contingent upon passing a background check including a criminal records check and a driving records check if applicable that meets OHA criteria at the time of hire and throughout employment. 
• The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services Equal Pay Analysis Webpage for more information.  
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Review the Classification and Compensation page for more details on the classification. 
• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. OHA will use E-Verify to confirm that you are authorized to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards. 

Helpful Links & Resources 

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources  

 The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on any protected class—including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation—and we do not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.  

OHA strives to be an anti-racist organization working to eliminate health inequities in Oregon by 2030.