About the team

As the Market Loan Advisor, you will be responsible for facilitating the relationship development between designated partner teams and Loan Officers (LOs) to achieve Enhanced Transfer Rate (ETR) targets. You will cultivate and maintain relationships with real estate brokerages, agents, builders, and other stakeholders to serve as the primary connector between Regional Managers and Loan Officers, ensuring cohesive short and long-term collaboration for Zillow Home Loans within a specific region. This role reports to the Regional Manager.

About the role

Key Responsibilities:

Drive and facilitate business opportunities

• Build relationships based on trust and communicate ZHL value propositions to partners and agents.

• Act as a point of escalation for external partners who have concerns about shared customers.

• Build brand loyalty for ZHL by ensuring a consistent mortgage financing experience.

• Drive agent adoption of PA Flex Transactions within the assigned book of business or within the market.

Onboarding & training (in-market & virtual)

• ZHL onboarding and training for new markets, agents & partner

Nurture & relationship building 

• Join partner team meetings to ensure a consistent ZHL presence.

• Perform in-market visits to meet partners and agents face-to-face. 

• Conduct regular agent calldowns (i.e., closing calls)

• Facilitate Premier Agent Strategic Business Reviews (SBRs)

Engagement & Communication 

• Participate in bi-weekly 1:1s with Regional Managers and the VP to communicate feedback from partners and agents. 

• Participate in monthly 1:1s with Growth Advisors, Growth Advisor Managers and other stakeholders to determine opportunities for enhanced partnerships with agents and partners. 

• Provide external partner/agent updates (e.g. market updates, pipeline updates, weekend availability)

Change management & coordination

• Drive go-to-market for new products and programs related to ZHL.

• Coordinate travel & booking for in-market engagements.

• Maintain active licensing, education/training and understanding of changes to regulations.

Requirements:

• Minimum 8+ years in a sales role

• Must complete the 20-hr SAFE Pre-licensing Education and pass the SAFE Mortgage Loan Originator Test upon hire.

• Ability to travel at least 50% of the time

• Real estate industry knowledge and dedication to high-quality customer service

• Excellent interpersonal communication, analytical, and relationship management skills

• Proven track record in handling purchase loans, working with real estate agents, and obtaining required state licensure

• Needs to demonstrate a strong understanding of client service and exhibit a passion for helping people

• Excellent communication skills, deep mortgage process knowledge, and ability to fund loans successfully

• Experience in public speaking and comfort in front of an audience

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $46.80 - $74.80 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Action-oriented self-starter who can work autonomously

• Strong collaborator with superior problem-solving and conflict resolution skills

• Champion for customer voice and experienced in managing multiple priorities

• Adept at balancing attention to detail with a big-picture perspective

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, andworld-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.