Business Operations Associate

About Maze

Maze is a Series B-funded startup building the future of product research for modern teams. We’re backed by some of the world’s best funds and are a fully remote team working across 35+ countries.

Maze is the user research platform that empowers any company to build the right products faster, by making user insights available at the speed of product development.

We believe that companies that win are incorporating user insights at every stage of product development, where the organization is empowered to conduct research no matter what their maturity, and that Research can focus on high-value questions with the greatest impact.

Built for ease of use, Maze allows researchers, designers, and product managers to collect and share user insights when needed most, putting them at the center of every decision.

With Maze, companies can recruit the right participants effortlessly, conduct research autonomously, and analyze user insights that drive actual decisions.

About the Role:

Please note that this role is open exclusively to candidates based in the Eastern Time Zone within the U.S. and Canada. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest!

We are looking to build out our Operations team. In this role, you will work with prospects, customers and partners to help our users recruit the right participants for their studies. You will be the center of our marketplace, where customers come to us with recruitment needs and we fulfill these through our network of partners.

You will be instrumental in delivering value to our customer and shaping the future of our recruitment business. 

This is a 0→1 role which is best suited for a highly ambitious generalist, who enjoys talking to customers, solving problems, and building processes to scale.  

What You’ll Do:

• Serve as the product expert for our panel recruitment business

• Partner with Sales and join customer calls to size customer recruitment needs, and assess our ability to deliver via our network of partners

• Gather recruitment requirements and estimate the difficulty to recruit based on available information (e.g market sizing)

• Build processes to improve efficiency of our model  

• Work with partner to identify supply gaps, and build more supply when required

• Inform our roadmap and pricing

What You’ll Need:

• 2+ years experience in operations, consulting, and/ or investment banking

• Experience in fast-paced, ambiguous environments driving projects from strategy through implementation. You are scrappy and resourceful. When something needs to get done, you always find a way to make it happen.

• Prioritization: you don’t get overwhelmed by projects; you prioritize ruthlessly and know yourself enough to say no.  

• Collaboration: you excel at working with different types of stakeholders, both internal and external. You know how to keep them into account.

• Exceptional communication skills to deliver your recommendations effectively and concisely in front of customers and team members.

• Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos.

• High-energy team player who works well cross-functionally and has a strong track-record of building strong collaborative relationships across the org.
  

Nice to Haves:

• Experience at a high-growth B2B SaaS company

• Experience in a remote-working environment

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. 

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

We typically target the low - mid point of the salary range to allow room for growth within the role. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here. 

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.