ABOUT THE JOB

The ACLU seeks a full-time position of VAN Support Analyst in the Product and Engineering division at the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month.

The ACLU’s Product & Engineering team partners with departments across the ACLU to build and maintain innovative, robust and secure digital products and technical systems that accelerate the ACLU’s mission as our nationwide guardian of rights and liberties. We are a team of engineers, designers, product managers and administrators who take pride in creating technical solutions that help raise money, get our message out to the world, mobilize our supporters, and manage our data with integrity.

WHAT YOU’LL DO 

Reporting to the Director of Product Management, the VAN Support Analyst will collaborate with our product, engineering, and analytics teams in providing technical and functional support to national and affiliate business stakeholders using VAN, the ACLU’s Volunteer Management System (VMS). The ideal candidate is a highly skilled, hands-on application support analyst with previous experience providing technical and functional support on commercial off-the-shelf CRM solutions at a large public sector organization with multiple integration points and complex ecosystem of tools/technologies.

YOUR DAY TO DAY

• Lead the resolution and mitigation of technical issues with the nationwide VMS
• Develop and socialize service level agreements to communicate the status of VMS application issues
• As deployments and updates to the VMS occur, develop release documentation and socialize with critical stakeholders
• Partner with the VMS community manager to provide excellent internal support for the VMS product, including system access and bulk uploads
• With the VMS business owner, manage and support access to the Voter File in VAN
• Develop a technical admin guide and, with the Data Operations Director, maintain a data dictionary for asynchronous use
• Work with colleagues on the technology team to ensure transparency and accountability in the issue remediation workflow and processes
• Support the VMS software engineer and data analyst in the maintenance and prioritization of the product backlog
• In close collaboration with the VMS software engineer and senior data analyst, as well as business stakeholders, develop and document VMS product requirements and business processes as required by the Director of Product Management
• Work with colleagues on the technology and NPAD program teams – particularly the VMS Project Manager, Software Engineer and Data Operations Director – to facilitate and ensure successful user acceptance testing (UAT)
• Support the VMS core team with change management activities based on new business processes and business functions

FUTURE ACLU’ERS WILL 

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

WHAT YOU’LL BRING

• Demonstrated experience carrying out support work in enterprise-wide applications
• Experience providing support on CRM Systems (VAN/EveryAction experience highly preferred, but not required)
• Strong familiarity with collaboration and work tracking tools like Slack, Asana, Zendesk
• Some understanding of database software like Redshift and API integrations

COMPENSATION

WHY THE ACLU

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being. 

At the ACLU, we offer a broad range of benefits, which include:

• Time away to focus on the things that matter with a generous paid-time off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match
• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

OUR COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

Equity, diversity, and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.  We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.    

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email [email protected]. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.