The Rental Coordinator is responsible for selling products, fielding questions, and resolving customer complaints as a member of the Customer Service team. They services existing accounts and establishes new accounts. Analyze a customer’s service needs and resolve the customer’s needs with an understanding of process and collaboration with fellow departments.

Primary Responsibilities

• Respond to customer inquiries and solve customer needs, including renting over the phone
• Maintain internal customer records including, but not limited to occupancy agreements, account changes, billing information, account notes.
• Problem-solve issues while on the phone and collaborate with the correct department to resolve the issue
• Coordinate and schedule appointments with customers
• Monitor and respond to customer emergencies
• Interact with customers, building representatives, internal depts and vendors regularly
• Other duties as assigned

Job Specifications

• Maintain customer records
• Excellent customer experience and soft skills (empathy, acknowledgment, and de-escalation)
• Verbal and communication skills
• Organize and plan work
• Copes well with changing situations
• Analyze situations and problems, negotiate solutions with customers
• Manage multiple tasks and utilize various systems to resolve customer issues on the call

Education and Experience

• High school diploma or its equivalent
• Previous customer service experience 1+ year preferred
• Fluency in Spanish required

We are currently located in Queens and will be relocating to Mount Vernon in 6-12 months. We are looking for a candidate who is willing to commute to our new location once the move is complete. If you’re adaptable and ready for this transition, we encourage you to apply!

Compensation

If you are a current Extra Space employee, please apply through Jobs Hub in Workday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.