Customer Success Manager
Posted on 1/17/2024
INACTIVE
Flashpoint

201-500 employees

Comprehensive threat intelligence and risk mitigation platform
Company Overview
Flashpoint stands out as a trusted partner in the realm of cybersecurity, providing comprehensive protection to a diverse range of clients from governments to educational institutions. Their competitive edge lies in their robust Flashpoint Intelligence Platform, which leverages targeted automated collection systems, advanced analytics, AI/ML, and automation to proactively identify and mitigate risks, thereby helping organizations stay ahead of the evolving threat landscape. With a vast repository of over 2 petabytes of threat intelligence data and a dedicated team of over 100 analysts, Flashpoint ensures rapid, informed actions to mitigate risk, demonstrating their industry leadership in threat intelligence.
Cybersecurity
Data & Analytics

Company Stage

Series D

Total Funding

$59M

Founded

2010

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-1%

2 year growth

32%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Proven customer success experience, preferably in a tech-driven environment.
  • Strong grasp of Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations.
  • Background in the broader intelligence community or military intelligence is highly regarded.
Responsibilities
  • Engage intimately with intelligence operations to understand the nuances of scaling operations.
  • Foster and maintain trusted relationships with a portfolio of clients, being their steadfast ally in all challenges.
  • Collaborate closely with product and service teams to refine and enhance offerings based on frontline feedback.
  • Contribute to and drive improvements in operational processes.
Desired Qualifications
  • Capacity to act both as a team player and a coach.