INACTIVE

Full-Time

Customer Operations Specialist

Posted on 3/28/2024

Soligent

51-200 employees

Distributes solar energy products globally

Energy

Compensation Overview

$19Hourly

Mid

Tampa, FL, USA

Required Skills

Sales

Customer Service

Requirements

3+ years of experience with DC shipping practices, DC operations and handling methods
NetSuite Experience Preferred
WMS and TMS experience preferred
Customer Service training/experience preferred
Commitment to excellence and high standards
Ability to work with minimal supervision
Act as a flexible and innovative team player
Ability to maintain regular attendance
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Responsibilities

Assisting with counter sales and will call pickups, customer stock inquiries
Working with customers on service issues, entering RMA's and assisting to resolution
Assisting in managing DC and branch order flow and fulfillment per customer requirements
Performing prescribed customer service activities in the DC/Branch
Assisting local sales team with issues and requests
Managing orders and any changes needed post-release to the DC
Accurately processing of all order and shipping paperwork and transactions
Coordinating with carriers and fleet drivers for scheduling
Communicating with outside vendors to coordinate shipping appointments
Assisting the DC Manager/Branch Manager with administrative activities as needed
Preparing all required reports and correspondence as needed
Investigating receiving and shipping problems, finding root causes and helping to develop solutions
Following proper safety procedures, including wearing all required PPE's and ensuring a safe working environment
Following Standard Operating Procedures (SOPs)
Working collaboratively across all departments
Performing other duties as assigned by the manager

Soligent is the largest pure play solar distributor in the Americas. At Soligent, we envision a world where solar isn’t just the cleanest choice for power: it’s the obvious choice. Our mission is to empower homeowners and installers with a tool-set that transforms the way the world produces energy. We do this by hiring talented people, empowering our team, and being mission driven. Soligent has been featured by the White House, Forbes, Wall Street Journal, The World Economic Forum, and the Atlantic among other publications. In this role, you will see and participate in the interworking of a high growth entrepreneurial large company in a sector that changes the world.

Why Soligent?

We are the largest business of its kind in the world. With 5,000 customers in 45 countries, Soligent is an established industry leader in solar with the fast-paced and entrepreneurial spirit of a startup.

You will be part of a vital team at the forefront of transforming how people use energy. Drive positive change in the world while working with the best and brightest. Our executives have built and led successful billion-dollar companies.

We invest in you. You will learn the ins and outs of solar, be exposed to roles across the company, and receive quality training.

Why You?

Are you mission driven? At Soligent, solar is more than a job; it’s our future.

Do you see solutions where others see problems? You’re not satisfied with the status quo; you constantly think about how to improve processes.

Do you enjoy getting your hands dirty? You understand the big picture but also have an innate ability to drill down and execute with high attention to detail.

Can you execute individually but enjoy working with a team? We support a strong culture of teamwork where it’s about the collective gain. Feedback is a big part of that.

Does your word mean everything, you take responsibility for outcomes, and are incredibly persistent? We have a culture of integrity and accountability.

Do you connect the dots easily? You can see how your role fits in with the organization.

Are you fun to be around and able to wear many hats? Soligent is a fast-paced entrepreneurial culture. We believe saving the world should be fun.

Looking to apply your shipping experience to a purpose-driven, operationally focused, and growing distribution team making a positive impact in the world? The Customer Operations Specialist is a pivotal part of the distribution team with a mission to assist in daily operations by performing various duties related to assuring that product is shipped per customer requirements, performing Customer Service activities and supporting the local Sales team. The Customer Operations Specialist is a key member to the local team and plays an instrumental part in bringing clean, affordable, and modern energy to the world.

Helps Soligent make a positive impact by:

Assisting with counter sales and will call pickups, customer stock inquiries
Working with customers on service issues, entering RMA’s and assisting to resolution
Assisting in managing DC and branch order flow and fulfillment per customer requirements
Performing prescribed customer service activities in the DC/Branch
Assisting local sales team with issues and requests
Managing orders and any changes needed post-release to the DC
Accurately processing of all order and shipping paperwork and transactions
Coordinating with carriers and fleet drivers for scheduling
Communicating with outside vendors to coordinate shipping appointments
Assisting the DC Manager/Branch Manager with administrative activities as needed
Preparing all required reports and correspondence as needed
Investigating receiving and shipping problems, finding root causes and helping to develop solutions
Following proper safety procedures, including wearing all required PPE’s and ensuring a safe working environment
Following Standard Operating Procedures (SOPs)
Working collaboratively across all departments
Performing other duties as assigned by the manager

Required Skills/Proficiencies:

3+ years of experience with DC shipping practices, DC operations and handling methods
NetSuite Experience Preferred
WMS and TMS experience preferred
Customer Service training/experience preferred
Commitment to excellence and high standards
Ability to work with minimal supervision
Act as a flexible and innovative team player
Ability to maintain regular attendance
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

BENEFITS

Medical, Dental, Vision, 401K, HSA, FSA, Accrued PTO, Sick Leave

Compensation for this role is expected to be $19.00 per hour but may be higher or lower based on several factors.

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Soligent

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Soligent, a premier distributor of solar energy products such as solar panels, energy storage systems, and inverters, stands out as a desirable workplace due to its strong commitment to sustainability and clean energy adaptation. The company fosters a culture of innovation which not only drives the industry forward but also offers a vibrant and dynamic work environment. Soligent's dedication to making solar energy accessible and affordable highlights its role as a leader in the renewable energy sector, offering employees a chance to contribute to meaningful environmental change.

Company Stage

M&A

Total Funding

N/A

Headquarters

Dallas, Texas

Founded

1979

Growth & Insights

Headcount

6 month growth

↓ -10%

1 year growth

↑ 2%

2 year growth

↑ 20%

INACTIVE