Security & Guest Services Supervisor

POSITION: Security & Guest Services Supervisor

DEPARTMENT: Security & Guest Services

REPORTS TO: Security Manager

FLSA STATUS:  Exempt, Salaried

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Security & Guest Services Supervisor supports the Security Manager by overseeing daily security and Guest Relations operations, primarily during evenings and events. Serving as the on-duty Security Event Lead, this role supervises Security Officers and Guest Services staff, ensuring compliance with departmental policies and maintaining high operational standards. The supervisor assists with hiring, training, scheduling, payroll, performance management, and documentation, including incident reporting and weekly audits. Additional responsibilities include coordinating event security coverage, conducting patrols and safety inspections, managing equipment and supply readiness, de-escalating incidents, and fostering a safe, professional, and welcoming environment aligned with Mayo Civic Center’s guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Oversee daily operations of the Guest Relations Desk and building security functions, with primary focus on evening and event coverage.

• Serve as the on-duty Security Event Lead, supervising Security Officers and Guest Services staff during events.

• Assist with recruitment, hiring, training, scheduling, payroll, and overall staff supervision.

• Ensure Security Guards consistently follow department and company policies and procedures as established by the Security Manager and Director of Events & Production.

• Monitor officer performance and daily responsibilities to ensure operational standards are met.

• Hold team members accountable for policy violations or performance deficiencies; administer corrective and disciplinary action when necessary.

• Create and review detailed incident and accident reports for all occurrences on property.

• Create or review detailed reports of all incidents/accidents that occur on company property.

• Conduct weekly audits of security documentation to ensure accuracy, organization, and proper record retention.

• Ensure all documents are neatly and accurately filed for future reference.

• Assist in developing and managing monthly shift schedules for security guards and guest service team members, ensuring appropriate staffing coverage to meet operational and event needs, while also overseeing weekly inventory of security supplies and conducting daily inspections of equipment to maintain readiness and functionality.

• Conduct routine interior and exterior patrols, oversee security during event load-in and load-out for concerts, sporting events, and other large-scale gatherings, and perform regular inspections and audits to proactively identify safety concerns while ensuring departmental standards and venue protocols are consistently upheld.

• Maintain professional interaction with guests, clients, venue management, and team members.

• De-escalate and resolve incidents involving guests or staff in violation of venue or corporate policies.

• Support a safe, secure, and welcoming environment that aligns with the Mayo Civic Center’s guest service standards.

• Perform additional duties as assigned by the Security Manager or Director of Guest Services & Security

• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Required:

• 2–3 years of experience in security, public safety, law enforcement, military, or venue/event security

• At least 1–2 years in a supervisory or team lead role

• Experience creating staff schedules and managing shift coverage

• Experience writing incident reports and enforcing policies

• Demonstrated ability to de-escalate conflict and manage high-pressure situations

Preferred:

• Associate or bachelor’s degree in one of the following:

  • Criminal Justice

  • Emergency Management

  • Hospitality Management

  • Business Management

  • Public Administration or related field

• Experience in a convention center, arena, performing arts center, stadium, or large public assembly facility

• Experience managing part-time or event-based staff

• Payroll and workforce management system experience

• Experience coordinating with local law enforcement and emergency responders

SKILLS AND ABILITIES

• Ability to work a flexible, event-driven schedule, with primary availability during evenings and weekends

• Demonstrated ability to lead, motivate, and hold staff accountable to successfully achieve Security Department goals and performance standards.

• Ability to professionally represent the Security & Guest Services Department with integrity and sound judgment at all times.

• Proven ability to build and maintain strong working relationships with employees, department leaders, and cross-functional teams throughout the organization.

• Ability to work independently, assess dynamic situations quickly, and implement appropriate and timely solutions.

• Strong decision-making skills with the ability to remain effective and composed during emergencies or high-pressure situations.

• Ability to accurately observe, document, and recall critical information for reporting and follow-up purposes.

• Skilled in conflict resolution and de-escalation, maintaining professionalism and calm communication during stressful interactions.

• Ability to exercise discretion, maintain confidentiality, and demonstrate professionalism in sensitive matters.

COMPENSATION

$40,000 - $45,000.00 Annually

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site in Rochester, MN

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.