For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we’ve taken in design and usability—does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We’re a new type of business phone with a mission to help people communicate better and be more productive.
We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.
OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. And after earning over 20,000 happy customers and $56 million in funding in just four years, it’s safe to say we’re onto something big.
About the Role
As our Senior Performance Marketing Manager, you’ll play a key role in driving growth and demand across every stage of the customer lifecycle with a dedicated focus on fueling our Sales Assist PLG motion through top-of-funnel efforts. We’re looking for a scrappy, quantitative performance marketer to own all aspects of OpenPhone growth, working closely as the intersection between Marketing, Sales, and Product and in partnership with Content and Product Marketing. This role will be solely responsible for helping accelerate revenue growth by managing a variety of systems, teams, and KPIs with a heavy emphasis on A/B and multi-variate experimentation.
Some of the things you’ll do:
- Help build and execute a growth strategy for the OpenPhone’s product to achieve acquisition and monetization goals.
- Develop and drive marketing programs that create demand and accelerate sales opportunities, supporting events, SaaS lifecycle, and web and email marketing.
- Optimize the email marketing automation database to ensure accurate segmentation and targeting for multi-campaign design and journeys.
- Develop and execute customer demand generation strategies with a focus on the up-market segment and priority industry verticals to drive incremental revenue within the customer base through upsell/cross-sell motions.
- Help own the CRO strategy and tool(s) for marketing and partner across the team to map and build customer journeys.
About you:
- 5+ years of performance experience across acquisition, retention, and monetization and/or demand generation or customer growth & revenue roles.
- Exceptional analytical and quantitative skills, with a natural creativity and curiosity, to measure, test, learn, and iterate in order to get the best results possible.
- Experience using quantitative and qualitative insights and data to inform growth strategy, prioritization, and roadmap development.
- Deep tool and platform familiarity: Customer.io, Salesforce, Mutiny, Google Ads, Excel.
- Eager to roll up your sleeves. You aren’t afraid to dive in and help us solve other business problems as needed.
We’re a fully remote team distributed across the world, from San Francisco to Manila, from Milan to Sydney. We thrive asynchronously as a team that is curious, ambitious, and dedicated to their work. We value trust above all else, and have a strong bias for action. If you’re looking for a place to do your life’s work, please get in touch. We’d love to hear from you.
And remember, there’s no such thing as a ’perfect’ candidate. We’re looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don’t think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
