How will this role have an impact?

The Strategic Operations Executive will work to improve operational processes and methods in addition to providing, and implementing specific action plans to fulfill organizational goals and mission.
This role will report to the VP of Operations.  This role is key to facilitating transformation of the care that is delivered to ACO attributed lives, strengthening the patient-centric collaboration between CVS ACO Inc. and our provider networks.  The role is provider/clinic/post-acute facing and is responsible for driving to continuous improvements in quality and patient experience, decreasing the total cost of care, and translating to profitable growth. The scope will span the care continuum:

What will you do?

• Collaborate with Operations leadership and Clinical Strategist and Population Health managers to ensure that operational interventions are aligned with overall strategy.
• Ensure the elements of the program(s) are executing to program plans, partner contract requirements, and company commitments.
• Deliver interventions to drive improvement across Value based
• Establish, nurture, and utilize partner relationships to support collaboration and successful execution of organizational and partner priorities and goals.
• Managing stakeholders, ensuring timely and qualitative communication, facilitating work streams and partner sessions and ensuring coaching and training.
• Provide program level management of day-to-day program operations.
• Analyze and report on provider quantitative performance and operational capabilities and to execute a strategic roadmap. The role will have in-depth knowledge of each of the practices assigned and consistently collaborate with all stakeholders.
• Engage acute and post-acute partners in managing high risk patients through next site of care planning, performance network utilization,management of SNF performance metrics and continuous outcomes and financial improvement.
• The role will also be responsible for supporting clinical performance meetings where applicable. 
• Possess an ability to review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
• An understanding of the key drivers of value-based care including clinical outcomes, growth, and Profits & Loss statement Leadership
• Collaborating for results across a wide array of team members within ACO organization Leadership
• Effective communication and interpersonal skills, as they develop relationships across the organization Leadership
• Work at home- Travel is approximately 50%-60% in the Southern States area.
• Shift is Monday-Friday standard business hours. No nights, no weekends and no holidays.

 We are looking for someone with:

Required:

• 3+ years of prior work experience managing operational & quality management KPIs in a healthcare setting
• 1+ year of prior leadership experience
• 2+ years of analyzing complex data analysis and reporting & deliver presentations to providers
• Bachelor’s degree in business/healthcare or equivalent work experience required.
• Consulting or business development experience is a plus.
• Experience and expertise implementing service models that innovate, add value, and drive operational results in health fields.
• Experience with Episodes of Care or Value Based Care
• Strong critical thinking skills needed to analyze medical data and reports.
• Experience with Health Care Organizations

Preferred:

• One of the following licenses: Required RN (Registered Nurse) that must hold an unrestricted license in their state of residence, with multi-state/compact privileges and have the ability to be licensed in all non-compact states OR LCSW (Licensed Clinical Social Worker) OR OT (Occupational Therapist) OR PT (Physical Therapist)
• 5+ years of healthcare performance management
• 2+ years value based care experience

The base salary hiring range for this position is $110,000 to $125,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.