Facebook pixel

Senior Director, Software Operations
Posted on 3/8/2022
Experience Level
Desired Skills
Customer Service
Data Analysis
Development Operations (DevOps)
  • BS Degree in Computer Science, similar discipline, or equivalent work experience. MS preferred
  • 5+ years of experience managing DevOps or SRE teams
  • 10+ years of experience as a software, DevOps or SRE engineer
  • Lead several teams that are focused on software production support, operational improvements, efficiency, reliability, scalability, infrastructure, CI/CD, tools
  • Develop the vision, strategy, goals, priorities and work alongside the team to accomplish them
  • Establish strong relationships with Ops leaders across the company including COO, VP of LabOps, VP of Comm Ops. Act as a representative from Engineering for operations
  • Own critical production incidents and lead the team to recovery. Manage incident management and recovery policies
  • Drive operational excellence; highly scalable and reliable infrastructure, excellent customer service, efficient and agile operations measured with industry-leading metrics
  • Implement and manage CI/CD, DevOps and DevSecOps across the department
  • Manage infrastructure projects, assist with design and implementation. Manage development and rollout of tools used by internal engineering teams
  • Work with business teams (customer care, lab operations, etc) to provide the engineering team with insight into support priorities
  • Ensure compliance of platform components including security and monitoring mechanisms
  • Ensure all work is completed according to established policies, procedures, and standards
  • Manage contracts and SLAs for critical vendors
  • Lead development of internal tools to facilitate engineering infrastructure and support activities
  • Guide the career development of team members, including both technical and interpersonal skills necessary for being effective and successful in a professional software engineering organization
  • Build and maintain expertise in Natera software products such as LIMS, data analysis pipelines, data review software, customer portals and others

1,001-5,000 employees

Clinical genetic testing
Company Overview
Natera's mission is to change the management of disease worldwide with a focus on reproductive health, oncology, and organ transplantation.
  • Flexible medical plans
  • Investment options
  • Time off
  • Workplace perks
Company Values
  • A person behind every sample
  • Embrace diversity
  • Be accountable
  • Think team
  • Learn and nimble
  • Show me the data
  • Be ready to change the world
  • Integrity is in our DNA