Full-Time
Tier 2 Help Desk Specialist
Systems Engineering Solutions
11-50 employees
Systems engineering consulting and integration services
No salary listed
Austin, TX, USA
In Person
Bachelor's
 IT & Security (1) |
|---|
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- A Bachelor's degree in information technology or computer science, or four additional years of experience in lieu of a degree.
- Three or more years of progressive information technology support experience, including Tier 1 and Tier 2 support responsibilities.
- Experience with remote desktop tools, ticketing systems, and information technology service management platforms such as ServiceNow, Remedy, or Jira.
- Strong working knowledge of endpoint and desktop management, messaging, collaboration, and business applications.
- Ability to obtain a public trust security clearance.
- Experience with Microsoft Intune and/or System Center Configuration Manager/Microsoft Endpoint Configuration Manager.
- Proficiency in Active Directory, Azure Active Directory/Entra, and/or Okta for identity lifecycle management and multifactor authentication.
- Experience using ServiceNow or an alternative information technology service management or ticketing system.
- Familiarity with the Microsoft 365 collaboration stack, including Teams, Exchange Online, and SharePoint.
- Communicate with end users and stakeholders regarding issue status and resolution progress.
- Support the escalation of Tier 1 tickets for advanced troubleshooting of endpoint and desktop management, messaging, collaboration, and business applications.
- Diagnose and resolve hardware, software, and network problems through in-depth analysis and troubleshooting.
- Collaborate with Tier 3 and engineering teams on problem resolution, system upgrades, and long-term corrective actions.
- Manage the incident lifecycle from escalation through resolution, ensuring adherence to service-level agreements and proper documentation.
- Manage endpoint compliance and patching through Intune and SCCM, and remediate vulnerabilities identified by Nessus scans.
- Perform operating system imaging and encryption using BitLocker for new deployments and refresh cycles.
- Provide laptop, desktop, and phone support and provisioning.
- Administer identity and access controls in Active Directory, Azure Active Directory/Entra, and Okta, and enforce multifactor authentication and conditional access policies.
- Support collaboration platforms including Teams, SharePoint, and Exchange Online, including VIP queue handling and white-glove support.
- Develop, maintain, and update knowledge articles.
- Maintain accurate service-level agreement and operational-level agreement reporting using ServiceNow dashboards, and contribute to the continual improvement register.
- Analyze recurring incidents and issues to identify root causes and recommend process or technology improvements.
- Provide mentoring and technical guidance to Tier 1 staff to improve first-call resolution rates.
- CompTIA A+ certification.
- HDI Desktop Support Technician certification.
- Information Technology Infrastructure Library version 4 Foundations certification.
- Microsoft Certified: Endpoint Administrator Associate certification.
- ServiceNow System Administrator certification.
SES Corporation is an information technology consulting firm that partners with clients throughout the engineering lifecycle. It brings together highly skilled systems engineering, systems integration, system testing, infrastructure development, deployment, and lab support resources to support mission-critical programs and manage technical risk. SES helps clients by embedding its experts within the client team and processes, ensuring seamless collaboration and alignment with the organization’s mission. The company differentiates itself by combining skilled personnel with proven lessons from previous mission-critical projects to deliver integrated engineering solutions rather than standalone services. SES’s goal is to help clients achieve successful missions by providing end-to-end lifecycle support that reduces risk, improves reliability, and accelerates delivery.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Greenbelt, Maryland
Founded
2003
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Simplify's Take
What believers are saying
- May 2026 Prima TV acquisition gives Syes a 95.2% population-reaching Italian network.
- May 2026 BroadcastAsia presence highlights active pipeline in Singapore and Asia-Pacific.
- DTT, DAB, and ATSC 3.0 demand supports cross-selling beyond legacy TV transmitters.
What critics are saying
- Prima TV sold Syes a loss-making mux business in May 2026, signaling integration risk.
- BroadcastAsia 2026 marketing signals crowded competition from GatesAir and other transmitter vendors.
- A single failed large-scale network rollout or warranty issue can damage credibility fast.
What makes Systems Engineering Solutions unique
- Italian solid-state transmitter specialist with 40 years and 100-country deployments.
- Broad portfolio spans TV, FM, DAB, ATSC 3.0, and 5G broadcast systems.
- Vertical integration from R&D to antennas, microwaves, and system commissioning reduces vendor dependence.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
AD&D
Disability Insurance
Company paid Life Insurance
401(k) Retirement Plan
Paid Time Off
Pet Insurance
Hybrid Work Options
Company News
Prima TV divests Italian DTT multiplex. May 5, 2026 From Branislav Pekic in Rome Prima TV, a company owned by Tarak Ben Ammar and Naguib Sawiris, has sold its DTT multiplex (Mux) in Italy to Syes (System Engineering Solutions) for approximately €2.5 million. This transaction was approved by Italy's Communications Authority (AgCom). The sale comes after Prima TV's Mux business unit, called 3DFree, was initially transferred to a new company, Dfree, before being sold to Syes. The Mux covers 95.2 per cent of the Italian population. Prima TV has been facing financial difficulties, reporting a loss of over €18.5 million in 2024, following an €11 million loss in the previous year. Revenues also decreased, and the company's Mux operations contributed negatively due to contract terminations and a challenging advertising market. The company's revenues also declined from €16.6 million to €13.1 million year-over-year. The losses are primarily attributed to the poor performance of its 3DFree Mux operations, which suffered from terminated contracts (including with Sky Italia) and an uncertain advertising market.