About the Role:

Grade Level (for internal use):

11

About the Role:

The Team:

The North America Client Coverage team is responsible for the sales/licensing of intellectual property of S&P Dow Jones Indices. Additional responsibilities include establishing and building strong relationships with clients, prospecting for new index customers and managing/expanding the commercial footprint of S&P Dow Jones Indices within their prescribed territory. S&P DJI maintains relationships with investment banks, asset managers, ETF issuers, market data consumers and redistributors, insurance companies, proprietary trading firms, exchanges and other key market participants who rely upon our world-renowned indices, research, and commentary.

Our North America Inside Sales team have the unique responsibility to spearhead and communicate any updates to sales policy/workflows and manage the Sales Pipelines for the entire North America Client Coverage team and help in facilitating sales deals by working on sales leads, client enquiries, Salesforce processing and strategic projects. The team works in full partnership with regional sales representatives, sales specialists, key account managers and channel managers to help shape our client experience.

Responsibilities and Impact:

In this Group Lead role, you will lead our US & Canada Inside Sales team (4-6 Sales Associates) and report into the North America & Europe Team Lead. As a Regional Group Lead you will be dedicated to improving customer interaction quality, process efficiencies and technology adoption, whilst aligning with our commercial strategy to foster sales growth and operational efficiency. You will work with the regional Sales Associates to ensure adoption of enhancements in sales processes and tool optimization across the team and build accountability to global standards.

In addition to management responsibilities, as part of this role you will also be paired with specific a Client Coverage Team Member within the region to provide sales support for all stages of the sales cycle. You will assist our clients by processing sales requests, cancellations, or amendments to existing agreements. You will have close collaboration with Legal, Commercial Data Services, Finance and Client Services teams. There will also be commercially focused projects/processes for you to deliver in addition to data analysis for key workflows and report up on metrics on your team’s performance.

Advantages for You: 

Lead a dynamic regional team, enhance your leadership, project management, and communication skills through consistent interactions with management and diverse stakeholders. Adopt a player-coach approach to the role, allowing you to build a holistic view of the S&P DJI business, supporting our Client Coverage and Channel Management teams whilst driving performance for the regional Inside Sales team.

Team Management: 

• Lead a team of 4-6 Sales Associates
• Provide mentorship and identify development opportunities for all Sales Associates under your purview, encouraging professional growth whilst ensuring alignment to global processes and broader business objectives
• Interact frequently with key stakeholders in North America to assess, benchmark, and track our progress as a team
• Look critically at existing processes and documentation to seek opportunities for improvement
• Collaborate with other group leads globally to ensure timely escalation and resolution of operational inefficiencies

Sales Support

• Partner with our Sales team to respond to and process inquiries via Salesforce for queries on (but not limited to)
  • New licensing and entitlements
  • Client billing & reporting
  • Client renewals/usage statistics
  • Client prospectus language
  • Existing client maintenance & day-to-day user care
• Process Sales deals - Sales Orders, Opportunities and Entitlements (Data, IP and Custom), Agreement Drafting & Negotiation with internal and external legal teams
• Effectively collaborate with internal teams such as Finance, Product Management, Data Product management, Client Services, Legal
• Work on both sales and strategic based projects that assist with general workflow efficiencies
• Drive customer satisfaction and adoption within existing accounts
• Hold weekly meetings with Sales Representatives to provide them with relevant statistics, KPIs and updates on key regional/global initiatives.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $82,872.00 to $145,540.50. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Fluency in English
• Excellent communication skills and a Bachelor’s degree in a related field
• 3+ Years in People Management
• 5+ Years in Industry: Financial Services preferred
• 5+ Years in a Specialty/Discipline: Client Services, Sales Support, or similar role
• Proven track record in sales management & leadership, and developing talent
• Demonstrated expertise in process improvement and operational optimization
• Comprehensive understanding of sales analytics, project management, and Salesforce
• Excellent level of proficiency in MS Office, Excel, PowerPoint, and Salesforce
• Ability to solve complex problems in a timely and accurate manner for internal and external stakeholders
• Ability to maintain a balanced focus between daily duties and larger scale projects
• Strong analytical abilities to discover discrepancies, potential improvements in workflows and systems, and new revenue-generating opportunities
• Knowledge of Tableau, Salesforce, Microsoft PowerBI or other data visualization tools advantageous
• Knowledge of index products and services advantageous

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

40 - Sales (EEO-2 Job Categories-United States of America), SLSINS405.2 - Middle Professional Tier II-In Sales (EEO Job Group)