SMD Fiduciary Services

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

This role provides strategic oversight and leadership for Webster Private Bank’s Trust and Fiduciary Services. The position is responsible for ensuring the delivery of best-in-class trust and estate planning and administration services, managing a team of experienced professionals, and driving both revenue retention and growth through innovative and enhanced fiduciary offerings. The leader will serve as a subject matter expert (SME) on fiduciary matters, maintaining a strong risk and compliance culture while fostering cross-business collaboration to meet the sophisticated needs of high-net-worth clients.

Key Responsibilities

Strategic Leadership & Business Growth

• Provide vision and direction for Webster Private Bank’s fiduciary platform, ensuring alignment with the bank’s overall private wealth strategy.

• Drive revenue retention and new business development by enhancing existing fiduciary services and introducing innovative product offerings.

• Partner with Private Bank leadership to fully integrate fiduciary products into the broader suite of private banking solutions, ensuring seamless delivery to clients and prospects.

• Actively promote fiduciary services internally and externally, leveraging centers of influence, referral sources, and strategic partnerships to expand market reach.

Team Management & Development

• Lead, mentor, and develop a high-performing team of trust and estate officers as well as support staff.

• Establish clear performance goals, provide ongoing coaching, and foster a culture of accountability, collaboration, and professional growth.

• Ensure that the team is equipped with up-to-date knowledge of industry trends, regulatory changes, and best practices in trust and estate planning.

Risk Management & Regulatory Compliance

• Maintain a strong risk management and compliance framework in accordance with regulatory standards, internal policies, and fiduciary best practices.

• Develop, review, and update policies, procedures, and controls to mitigate operational, legal, and reputational risk.

• Serve as SME on fiduciary risk issues, providing guidance to senior management, relationship managers, and internal partners.

Client & Relationship Management

• Manage select high-value or complex client relationships, ensuring the highest level of service and trust administration.

• Provide expert guidance to clients, prospects, and their advisors on estate planning, trust structuring, and wealth transfer strategies.

• Deliver educational content and thought leadership to internal teams and external stakeholders on fiduciary services and emerging trends.

Cross-Functional Collaboration

• Partner with other lines of business—including investment management, lending, and private banking relationship teams—to identify opportunities and deliver holistic wealth solutions.

• Act as an internal advocate for fiduciary services, ensuring broad awareness and alignment across the franchise.

Education, Skills & Experience

• Bachelor’s degree required; Master’s degree, JD, or equivalent advanced credential strongly preferred.

• 20+ years of management experience, with proven success leading a Trust/Fiduciary team in a private banking or wealth management environment.

• Professional designations such as CTFA and/or CFP strongly preferred.

• Deep knowledge of fiduciary law, trust administration, estate planning strategies, and related regulatory requirements.

• Exceptional communication, interpersonal, and relationship management skills, with the ability to influence at senior levels and engage with high-net-worth clients.

• Strong organizational, presentation, and strategic planning capabilities, with demonstrated ability to drive business results.

• Proven track record of fostering a culture of risk management, operational excellence, and regulatory compliance.

This role has a hybrid work schedule and can be based in our NYC, Jericho, Southington, Stamford, Rhode Island or Massachusetts.

The estimated base salary range for this position is $220,000 USD to $275,000 USD.  Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.