Triage Nurse

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Position Description (Shift: M-F 4p-8p)

Bluebird Kids Health is seeking a dedicated and compassionate Triage Nurse to join our dynamic CARES Center team. The CARES Center serves as our enterprise access and remote care hub, delivering essential resources, education, and support to children and their families. As a Triage Nurse, you will play a critical role in ensuring families have timely access to appropriate care through telephonic triage services. Reporting to the Operations Manager, you will collaborate closely with our Practice Operations team to provide seamless care coordination and clinical support, ensuring exceptional healthcare delivery across our pediatric clinics. Your contributions will directly support our mission to provide exceptional care so every child can thrive.

What You’ll Do

• Pediatric Telephone Triage: Provide telephonic triage services, offering clinical guidance or escalation to the appropriate level of care based on established protocols, ensuring timely and accurate access to care.

• Care Coordination: Respond to inbound inquiries, collaborate with providers, staff, and external care teams to manage patient appointments, provide patient education, and address clinical requests via the clinical inbox.

• Documentation: Maintain accurate, timely, and comprehensive documentation of all patient interactions in the electronic health record (EHR) system to ensure continuity of care and regulatory compliance.

• Clinical Support: Work in collaboration with providers to deliver clinical support during patient visits, including medication administration, point-of-care tests, office procedures, immunizations, and clinical intake.

• Compliance and Safety: Ensure adherence to internal policies, HIPAA regulations, and relevant local, state, and federal healthcare standards to guarantee a safe and compliant healthcare environment.

• Other Duties as Assigned

What You’ll Need

• High school diploma or equivalent and relevant nursing education commensurate with nursing licensure

• BLS Certification

• Unencumbered Florida Licensed Practical Nurse (LPN) 

• Minimum 1 year of clinical experience

• Strong communication and interpersonal skills with the ability to engage effectively with patients, families, and the healthcare team.

• Excellent organization and time-management skills to handle multiple tasks and priorities efficiently

• Proficiency in using various technology platforms, including electronic health records (EHR)

• Bilingual proficiency in English and Spanish is strongly preferred

• Experience with pediatric populations is strongly preferred

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.

What We Offer

1. The opportunity to join a best-in-class access and remote care platform within a mission-driven pediatric care delivery organization.

1. A competitive compensation package.

1. A collaborative and dynamic workplace with significant professional growth opportunities.

1. A diverse and inclusive company culture that values every team member's contribution to our mission.