Global Head of HR Shared Services & Operations

Job title: Global Head of HR Shared Services and Operations

Reporting to: Chief HR Officer

Location: Citywest Business Campus, Ireland

Working arrangements: Hybrid - 2 days per week in office

About iNIZIO

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialisation journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

The Role

At Inizio, we are on a mission to redefine health and life sciences by empowering our people to inspire new possibilities that advance health and build brighter futures. As we continue our global growth, we are seeking a transformative leader to serve as Global Head of HR Shared Services & Operations—a critical role that shapes how we support our talent across the entire employee lifecycle.

This senior leader will define and lead the global People Services (HR Shared Services) teams, ensuring they are scalable and aligned with Inizio's business objectives and cultural values. As a key member of the Global HR Leadership Team (HRLT), the role provides executive-level guidance on core HR operations, data, and analytics —driving operational excellence, innovation, and governance across the enterprise.

You will lead the design and delivery of high-performing, employee-centric HR service delivery teams that combine digital innovation, automation, and predictive analytics to enhance employee experience and organisational health. Supporting you in this effort are our regional People Services and Employee relations leaders, who will operationalize the vision, manage execution, and ensure service and program delivery excellence across all markets.

Key Responsibilities

Strategic Leadership & Organizational Impact

• Provide strategic leadership across People Services, ensuring alignment with business goals, financial plans, and global regulatory requirements.
• Champion a cohesive vision for HR operations, integrating compliance with a people-first, service-oriented culture.
• Act as a trusted advisor to senior executives and the Board on matters of employee relations, compliance, and workforce insights.

People Services Leadership & Service Excellence

• Lead global HR operations including employee relations, data management, onboarding/offboarding, benefits administration, and compliance.
• Foster a high-performing, employee-centric People Services function that emphasizes continuous improvement, service quality, and innovation.
• Expand and harmonize People Services capabilities across all regions.

HR Technology, AI & Innovation

• Drive the optimization of HR systems (e.g., Workday) and champion AI-driven innovations to enhance automation, analytics, and user experience.
• Serve as an internal thought leader on emerging HR technologies, especially AI-driven solutions for talent, reporting, and operations.
• Partner with IT and vendors to implement scalable digital tools that improve service delivery and empower employees and managers.

Insights & Analytics

• Drive the optimization and innovation of HR systems, including Workday and other technologies, to enhance automation, workflows, and self-service tools.
• Serve as an internal thought leader on emerging HR technologies, especially AI-driven solutions for talent, reporting, and operations.
• Partner with IT and vendors to design, implement, and scale digital solutions that improve the employee and manager experience.

Employee Relations & Risk Mitigation

• Direct the global Employee Relations function, ensuring fair, consistent, and compliant handling of workplace issues, investigations, performance management, and policy enforcement.
• Build frameworks and tools that proactively identify and mitigate ER-related risks, ensuring legal compliance and cultural alignment.
• Harmonise global HR policies, processes, and systems to ensure consistency, scalability and compliance with all local and international labor laws and HR regulatory standards.

What you bring to the role

• 15+ years of progressive global experience leading People Services functions within complex, matrixed organizations.
• Proven leadership at the executive level, with deep engagement with C-suite stakeholders.
• Track record of driving digital transformation and service excellence through HR technology and automation, including Workday, ServiceNow, Greenhouse, and AI-enabled tools.
• Strong capabilities in HR data and analytics, including dashboard development, trend analysis, predictive modeling, and data storytelling to influence strategy.
• Experience building and leading high-performing, service-oriented teams, with a focus on innovation, operational efficiency, and continuous improvement.
• Strategic thinker with a hands-on, execution-driven approach and strong financial and business acumen.
• Exceptional communication, change leadership, and stakeholder management skills, with the ability to influence and challenge senior leaders across the enterprise.

Our Pledge

At Inizio,we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

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