Bilingual – English/Spanish
Member Advocate-Kansas City
Posted on 8/24/2023

11-50 employees

Medical consultation & advising platform
Company Overview
Chapter's mission is to help Americans maximize Medicare through greater choice and clarity, while minimizing cost and complexity. The company's platform, leverages proprietary data and recommendation engines, searches every available plan at a unique level of granularity to personalize benefits and premiums to the individual.
Experience Level
Desired Skills
IT & Security
  • Impact lives daily by guiding older Americans through their Medicare journey in what should be the best chapter of their lives - their retirement
  • Research and problem-solve to determine appropriate solutions for our members, think proactively, and set follow-ups as needed to ensure contact resolution
  • Operate with understanding - listen, guide, teach, and empathize with members to offer concierge-level service across a variety of needs, from understanding and activating their benefits, or helping them resolve stressful claims issues
  • Collaborate closely with our Medicare Advisory team to ensure a seamless transition from becoming a new Chapter Medicare policy holder to a long-term member
  • Be the voice of our members - work with the team to recognize patterns of member inquiries so that we can document, and resolve underlying issues
  • Keep our members happy - help our members renew their Medicare coverage with chapter year over year
  • Operate with a willingness to learn - we share feedback, we get feedback, and we operate in a culture of being open-minded to grow
  • You have 2+ years experience in a Care Navigation working in Medicare/Medicaid
  • You have at least one year of previous Medicare experience
  • You're driven, self-motivated, and take ownership of your work
  • You have outstanding collaboration and interpersonal skills, with exceptional verbal and written communication
  • You're highly motivated to succeed and have a strong sense of accountability for your goals
  • You're a resilient self-starter who thrives in a fast-paced environment
  • Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
  • Flexibility to shift schedule and work overtime as needed by the business unit
  • You Belong- Chapter is a place where you can be your authentic self - all Chapterians are encouraged to bring their perspectives to improve our mission
  • You Can Grow- Our culture is for those who thrive on delivering results, learning from mistakes, and becoming your best, no matter your role or location
  • You Can Make A Difference-You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. You will meaningfully impact older Americans during one of the most stressful decisions they'll face
  • You Will Get Support-When you join Chapter as a Member Advocate, you will have ongoing training and development, resources, and opportunities to become your best