Full-Time

Associate Customer Engagement Manager

Confirmed live in the last 24 hours

LexisNexis Risk Solutions

LexisNexis Risk Solutions

5,001-10,000 employees

Government & Public Sector
Cybersecurity
Financial Services
Healthcare

Compensation Overview

$68.8k - $131.9kAnnually

Entry, Junior

Remote in USA

Candidates must be based in Texas, Florida, or Arizona.

Category
Customer Success Management
Sales & Account Management
Required Skills
SQL
Data Analysis

You match the following LexisNexis Risk Solutions's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Have experience in a similar role (customer engagement/ success/ account management /SaaS platforms), managing technical projects
  • Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
  • Have problem-solving and investigative skills with high attention to detail
  • Able to handle multiple streams of work simultaneously
  • Able to react well to rapidly changing requirements with a positive attitude
  • Able to meet deadlines and service level agreements while delivering an exceptional customer experience
  • Have technical, SaaS or analytical background or experience, familiar working with APIs, SQL
  • Having experience working in the financial crime sector is preferred, however not essential
  • Having Spanish or Portuguese language skills is preferred, however not essential
Responsibilities
  • Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
  • Managing a portfolio of customers and ensuring all strategic engagement services deliverables have been met
  • Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance
  • Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
  • Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
  • Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
  • Performing ad hoc configuration, optimization, training and delivery projects
  • Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
  • Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Desired Qualifications
  • Having experience working in the financial crime sector is preferred, however not essential
  • Having Spanish or Portuguese language skills is preferred, however not essential
LexisNexis Risk Solutions

LexisNexis Risk Solutions

View

Company Stage

N/A

Total Funding

N/A

Headquarters

Alpharetta, Georgia

Founded

1997

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI fraud detection boosts LexisNexis's market potential.
  • Expansion in Asia-Pacific offers significant growth opportunities for LexisNexis.
  • Strategic fintech partnerships can enhance LexisNexis's AI capabilities.

What critics are saying

  • Emerging AI startups pose a competitive threat to LexisNexis.
  • Integration challenges with IDVerse may delay new product rollouts.
  • Rising compliance costs could impact LexisNexis's profitability.

What makes LexisNexis Risk Solutions unique

  • LexisNexis Risk Solutions specializes in AI-driven fraud detection and document authentication.
  • The company is acquiring IDVerse to enhance its AI capabilities against fraud.
  • LexisNexis offers comprehensive compliance solutions for financial institutions globally.

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Benefits

Health Insurance

401(k) Company Match

Wellness Program

Short-and-Long Term Disability

Life Insurance

Family Planning Benefits

Health Savings Account/Flexible Spending Account

Paid Vacation