Full-Time

Technical Services Manager

Posted on 2/11/2025

Medtronic

Medtronic

10,001+ employees

Develops and manufactures medical devices and therapies

Biotechnology
Healthcare

Compensation Overview

$106.4k - $159.6kAnnually

+ Short-term Incentive Plan

Senior

North Haven, CT, USA

This position is on-site in North Haven, CT.

Category
Mechanical Maintenance and Reliability Engineering
Robotics and Automation Engineering
Mechanical Engineering

You match the following Medtronic's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree with 5+ years of service / Engineering experience
  • An advanced degree with 3+ years of service / Engineering experience
Responsibilities
  • Lead and drive technical HW service processes, requirements, business case generation.
  • Supervision of the SME group at NH including talent management, engagement, development, and performance management.
  • Act as lead between Service and Engineering to Lead Design for Service initiatives in support of Global Services Solutions.
  • Support Service escalations from the field.
  • Develop content, validate new processes, tools and procedures for the field.
  • Develop and maintain partnership with MFG/Production/Test Engineering/VnV/Quality regarding DFS requests, tool development and validation, VOC and SW process requests as they relate to tool development.
  • Leader for the GRSS HW Engineering team at the NH site including representation of same on all cross-functional management level teams as appropriate (CAPA Board, Change & Improve, DFS etc.).
  • Function as a liaison between engineering staff and customer base to improve the repairability of the system.
  • Lead Service Cost reduction (redesign, tooling, process, new FRU).
  • Identify, initiate and lead projects in the interest of continuous improvement.
  • Communicates with internal and external customers and vendors concerning ongoing operations, programs or processes; Influences across functions and businesses while balancing divergent objectives to gain cooperation of other parties to meet important deadlines.
  • Define annual goals and targets in areas for Customer Satisfaction, Quality, Financials, Growth, Employee Engagement, Inclusion and Innovation and objectives specific to GRSS. Quarterly measure of progress to goals and objectives.
  • Provides technical advice to internal customers, responding to product/process related questions, issues and problems as reported by the field.
  • Deliverables including technical training (for new complex tools), Field Replaceable Unit (FRU), upgrades. Work very closely with Field Service management to coordinate VOC and field needs.
  • Other duties as assigned/requested by management.
  • All activities must be performed in compliance with the Quality System.
  • Ensure compliance with relevant quality regulations including, Quality System Regulation (QSR 21 CFR 820), ISO 13485, Canadian Medical Device Regulation (CMDR) and EU Medical Device Directive (EU MDD 93/42 EEC), Quality Business System and Key Corporate Policies. As well as compliance with federal, state, and local regulations.
  • Provides in-house repair service in a repairing/service center or on-site technical service and support without sales & service quota.
  • Provides technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems.
  • Provides sales personnel with technical data necessary for the demonstration of products.
  • Acts as a liaison between sales personnel and customers on technical issues.
  • May make technical presentations at sales meetings and customer locations.
Desired Qualifications
  • 5+ years of robotics engineering experience with roles showing increasing responsibility
  • Experience with direct reports
  • Familiarity with the design & Development process.
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner, are necessary to accomplish this task
  • Ability to work under minimum supervision with a high degree of organizational, technical, and business competence.
  • Ability to read and understand schematics and engineering drawings.
  • Familiar with the FDA 21 CFR, CGMP for Medical devices
  • Demonstrable skills in Microsoft Office products and 3D CAD (Creo preferred)
  • Ability to function well under pressure and expend effort to meet schedules and deadlines Familiarity with most commonly used test equipment (i.e.: power supplies, DVM's, signal generators, flow meters, etc).
  • Biomedical, Mechanical, or Aerospace Engineering background or equivalent.
  • Experience with robotics or motion control
  • Familiarity with FDA product requirements and regulatory guidelines
  • Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
  • Strong attention to detail and accuracy

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals and healthcare professionals around the world. Medtronic stands out from competitors by not only focusing on product development but also offering training, patient management programs, and technical support to healthcare providers. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through comprehensive solutions.

Company Size

10,001+

Company Stage

IPO

Total Funding

$3.2M

Headquarters

Fridley, Minnesota

Founded

1949

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for connected medical devices boosts Medtronic's digital health solutions.
  • Personalized medicine trend aligns with Medtronic's tailored therapies like BrainSense™ Adaptive DBS.
  • Chronic disease prevalence ensures stable market for Medtronic's insulin pumps and pacemakers.

What critics are saying

  • Increased competition in renal denervation may impact Medtronic's market share.
  • Potential CMS delays could hinder U.S. market expansion for Symplicity™ Spyral system.
  • New CFO appointment may lead to strategic shifts affecting operations.

What makes Medtronic unique

  • Medtronic leads in personalized medicine with BrainSense™ Adaptive DBS system.
  • The company excels in minimally invasive surgical tools and technologies.
  • Medtronic integrates AI in medical devices for enhanced diagnostics and treatment.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Company News

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Medtronic To Announce Financial Results For Its Third Quarter Of Fiscal Year 2025

GALWAY, Ireland, Feb. 5, 2025 /PRNewswire/ -- Medtronic plc (NYSE: MDT), a global leader in healthcare technology, today announced that it will report financial results for its third quarter of fiscal year 2025 on Tuesday, February 18, 2025. A news release will be issued at approximately 5:45 a.m. Central Standard Time (CST) and will be available at https://news.medtronic.com. The news release will include summary financial information for the company's third quarter of fiscal year 2025, which ended on Friday, January 24, 2025. Medtronic will host a video webcast at 7:00 a.m

Stock Titan
Jan 21st, 2025
Medtronic appoints Thierry Piéton as Chief Financial Officer

GALWAY, Ireland, Jan. 21, 2025 /PRNewswire/ - Medtronic plc (NYSE: MDT), a global leader in healthcare technology, today announced that Thierry Piéton has been appointed Chief Financial Officer for the company, effective March 3, 2025.

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Jan 17th, 2025
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MedCity News
Jan 15th, 2025
Is Medtronic On the Cusp of Rewriting Its Own Story in Renal Denervation?

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Hit Consultant
Jan 14th, 2025
Medtronic Receives Ce Mark For Brainsense™ Adaptive Deep Brain Stimulation, Optimizing Parkinson’S Disease Treatment In Europe

Medtronic Receives CE Mark for BrainSense™ Adaptive Deep Brain Stimulation, Optimizing Parkinson’s Disease Treatment in Europe. by Jasmine Pennic 01/14/2025 Leave a Comment. What You Should Know: – Medtronic (NYSE:MDT), a global leader in healthcare technology, announced it has received CE Mark approval for its groundbreaking BrainSense™ Adaptive deep brain stimulation (aDBS) technology in the European Union and the United Kingdom. – The CE approval marks a significant advancement in personalized Parkinson’s disease treatment, offering patients in Europe access to a more responsive and tailored therapy.BrainSense™ aDBS: A New Era of Personalized Parkinson’s TreatmentFor three decades, deep brain stimulation (DBS) has been a valuable tool for managing Parkinson’s disease symptoms. This technology involves implanting a device that sends electrical signals to specific brain regions to disrupt abnormal nerve signals that cause tremors and other movement difficulties.BrainSense™ aDBS takes this therapy to a new level by dynamically adjusting stimulation based on each patient’s unique brain activity. This personalized approach allows for more precise and effective treatment, potentially improving motor control and quality of life for individuals with Parkinson’s disease.Clinical Validation and ResearchThe ADAPT-PD trial, the largest and longest assessment of aDBS to date, has demonstrated the clinical benefits of this technology. The study, conducted in both clinical and home settings, evaluated the safety and effectiveness of aDBS compared to conventional continuous DBS.Expanding Access to Innovative TherapiesMedtronic’s BrainSense™ aDBS technology is expected to be available in Europe in early 2025

PR Newswire
Jan 13th, 2025
Medtronic Announces Cms National Coverage Analysis For Symplicity™ Spyral Renal Denervation System

National coverage analysis is the first-of-its kind for a minimally invasive, interventional treatment for high blood pressure. Milestone is supported by large public health need and robust, long-term data from the SPYRAL-HTN global clinical programGALWAY, Ireland, Jan. 13, 2025 /PRNewswire/ -- Medtronic plc (NYSE: MDT), a global leader in healthcare technology, today announced that the Centers for Medicare Medicaid Services (CMS) is opening a national coverage analysis (NCA) on renal denervation, a process that will allow the agency to review and develop a national Medicare coverage policy for renal denervation procedures for patients with hypertension. This national coverage analysis was initiated by CMS in response to Medtronic's request to support Medicare beneficiary access to the Symplicity™ Spyral renal denervation (RDN) system, used in the Symplicity blood pressure procedure. "Hypertension is a global health epidemic that impacts a wide variety of patients," said Jason Weidman, senior vice president and president of the Coronary and Renal Denervation business within the Cardiovascular Portfolio at Medtronic. "As the leader in developing a minimally invasive treatment option for hypertension, Medtronic has been closely engaged with CMS to establish a national coverage pathway for Symplicity Spyral

Neuro News International
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PR Newswire
Jan 13th, 2025
Medtronic Achieves Ce Mark Approval For Brainsense™ Adaptive Deep Brain Stimulation And Electrode Identifier, A Groundbreaking Advance In Personalized, Sensing-Enabled Care For People With Parkinson'S Through Innovative Brain-Computer Interface Technology

European approval introduces the world's only closed-loop DBS system with real-time, self-adjusting brain stimulation for people with Parkinson's disease. GALWAY, Ireland, Jan. 13, 2025 /PRNewswire/ -- Medtronic plc (NYSE:MDT), a global leader in healthcare technology, announced today CE (Conformité Européenne) Mark approval in the European Union (EU) and the United Kingdom (UK) for BrainSense™ Adaptive deep brain stimulation (aDBS) and BrainSense™ Electrode Identifier (EI), having achieved the standards required by the EU Medical Device Regulation (MDR). In addition, the first programming was completed today, performed by Martijn Beudel, MD, PhD, neurologist and associate professor, Department of Neurology, Amsterdam University Medical Center. This landmark approval and first-in-Europe patient programming demonstrate significant advancements in personalized DBS therapy for people with Parkinson's in Europe, including the UK. For 30 years, people with Parkinson's disease have benefitted from deep brain stimulation (DBS), a technology that transmits electric signals to the brain to disrupt certain unwanted movement

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PR Newswire
Jan 6th, 2025
Medtronic Chairman And Ceo Geoff Martha To Speak At J.P. Morgan Healthcare Conference

GALWAY, Ireland, Jan. 6, 2025 /PRNewswire/ -- Medtronic plc (NYSE:MDT), a global leader in healthcare technology, today announced it will participate in the 43rd annual J.P. Morgan healthcare conference on Monday, January 13, 2025. Geoff Martha, Medtronic chairman and chief executive officer, will make a formal presentation and answer questions on the company beginning at 2:15 p.m. PST (4:15 p.m. CST)

Stock Titan
Jan 6th, 2025
Medtronic Chairman and CEO Geoff Martha to speak at J.P. Morgan healthcare conference

Medtronic plc (NYSE:MDT), the global healthcare technology leader based in Galway, Ireland, has announced its participation in the 43rd annual J.P. Morgan healthcare conference on Monday, January 13, 2025.