Full-Time

Forecast Analyst

Workforce Planning

Confirmed live in the last 24 hours

JP Morgan Chase

JP Morgan Chase

10,001+ employees

Global financial services and investment banking

No salary listed

Junior, Mid

Midlothian, UK

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Connection
Connection
Connection
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Requirements
  • Experience in long/short Term forecasting within a workforce planning environment
  • Understanding of long/short term forecasting within Call/Contact Centre
  • Strong planning, time management, analytical, problem-solving and organisational skills
  • Proficiency in Microsoft Office products (Excel, Word, PowerPoint etc.)
  • Excellent communication skills
  • Strong Experience in business analysis, reporting of business data, problem identification, resolution, and root cause analysis
  • Ability to partner and work collaboratively with others
  • Demonstrated ability to influence stakeholders at a variety of levels
Responsibilities
  • Perform Daily/Weekly/Monthly and half -hourly forecasting for contact volumes across multiple channels and contact types determining staffing requirements based on historical trends and business growth objectives.
  • Account for growth, changes in customer behaviours and taking into consideration seasonal variations and trends ensuring impacts to the business are captured, analysed and recommendations of staffing are delivered in a timely manner
  • Establish a statistical baseline forecast for all departments and provides clear communication of the forecasted workload, changes, assumptions, inputs to relevant stakeholders
  • Analyze forecast vs demand volumes
  • Maintaining the intraday patterns on WFM platform
  • Work together with the other members of the Planning team to ensure understanding/requirements with our scheduling/Real time teams
  • Perform ad hoc duties as assigned
Desired Qualifications
  • Experience with Workforce Management systems
  • Experience in Call/Contact Centre workforce management within a banking or financial services environment is beneficial

JPMorgan Chase & Co. provides a wide range of financial services to individuals, small businesses, corporations, governments, and institutions across more than 100 markets worldwide. Its services include investment banking, asset management, financial transaction processing, and consumer banking, which encompasses personal banking, mortgages, credit cards, and auto financing. The company utilizes its extensive expertise and proprietary data to deliver high-quality financial products and services, generating revenue through interest income, service fees, and commissions from trading activities. What sets JPMorgan Chase apart from its competitors is its commitment to integrity, service, and growth, along with its focus on social responsibility, including initiatives to support veterans and community development. The company's goal is to strengthen the workforce and support communities while providing valuable economic insights through the JPMorgan Chase Institute.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1959

Simplify Jobs

Simplify's Take

What believers are saying

  • Investment in DroneShield positions JPMorgan Chase in the growing drone technology market.
  • Strategic partnerships, like with Lighthouse Poole, expand JPMorgan Chase's business opportunities.
  • The JPMorgan Chase Institute provides valuable economic insights influencing policy and strategy.

What critics are saying

  • AI integration may lead to job displacement and require staff retraining.
  • Stake in DroneShield exposes JPMorgan Chase to defense sector risks and scrutiny.
  • FedNow system rollout may face cybersecurity and operational challenges.

What makes JP Morgan Chase unique

  • JPMorgan Chase's proprietary data enhances its financial product offerings and market insights.
  • The firm's early adoption of the FedNow system modernizes its payment processing capabilities.
  • JPMorgan Chase's in-house AI model improves operational efficiency and customer service.

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Benefits

Health Insurance

Flexible Work Hours

Paid Sick Leave

Paid Holidays

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