Full-Time

Forecast Analyst

Workforce Planning

Confirmed live in the last 24 hours

Deadline 4/22/29
JP Morgan Chase

JP Morgan Chase

10,001+ employees

Global financial services and investment banking

No salary listed

Junior, Mid

Midlothian, UK

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Experience in long/short Term forecasting within a workforce planning environment
  • Understanding of long/short term forecasting within Call/Contact Centre
  • Strong planning, time management, analytical, problem-solving and organisational skills
  • Proficiency in Microsoft Office products (Excel, Word, PowerPoint etc.)
  • Excellent communication skills
  • Strong Experience in business analysis, reporting of business data, problem identification, resolution, and root cause analysis
  • Ability to partner and work collaboratively with others
  • Demonstrated ability to influence stakeholders at a variety of levels
Responsibilities
  • Perform Daily/Weekly/Monthly and half -hourly forecasting for contact volumes across multiple channels and contact types determining staffing requirements based on historical trends and business growth objectives.
  • Account for growth, changes in customer behaviours and taking into consideration seasonal variations and trends ensuring impacts to the business are captured, analysed and recommendations of staffing are delivered in a timely manner
  • Establish a statistical baseline forecast for all departments and provides clear communication of the forecasted workload, changes, assumptions, inputs to relevant stakeholders
  • Analyze forecast vs demand volumes
  • Maintaining the intraday patterns on WFM platform
  • Work together with the other members of the Planning team to ensure understanding/requirements with our scheduling/Real time teams
  • Perform ad hoc duties as assigned
Desired Qualifications
  • Experience with Workforce Management systems
  • Experience in Call/Contact Centre workforce management within a banking or financial services environment is beneficial

JPMorgan Chase & Co. provides a wide range of financial services to individuals, small businesses, corporations, governments, and institutions across more than 100 markets worldwide. Its services include investment banking, asset management, financial transaction processing, and consumer banking, which encompasses personal banking, mortgages, credit cards, and auto financing. The company utilizes its extensive expertise and proprietary data to deliver high-quality financial products and services, generating revenue through interest income, service fees, and commissions from trading activities. What sets JPMorgan Chase apart from its competitors is its commitment to integrity, service, and growth, along with its focus on social responsibility, including initiatives to support veterans and community development. The company's goal is to strengthen the workforce and support communities while providing valuable economic insights through the JPMorgan Chase Institute.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1959

Simplify Jobs

Simplify's Take

What believers are saying

  • Quantum advancements open new avenues for financial modeling and risk assessment.
  • Blockchain integration enhances secure and efficient financial transactions.
  • Real estate investment in Boerne, Texas, expands regional market presence and capacity.

What critics are saying

  • Competition in blockchain tech may challenge JPMorgan's projects with Chainlink and Ondo.
  • Quantum software qLDPC may not achieve expected qubit reduction, risking initiative setbacks.
  • Regulatory uncertainties in crypto could impact JPMorgan's $100 billion blockchain investment.

What makes JP Morgan Chase unique

  • JPMorgan Chase's qLDPC software reduces qubit needs, enhancing quantum computing efficiency.
  • The firm leads in blockchain with a $100 billion investment in tokenizing assets.
  • Open-source initiatives position JPMorgan as a tech innovation leader, attracting top talent.

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Benefits

Health Insurance

Flexible Work Hours

Paid Sick Leave

Paid Holidays

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