INACTIVE
Full-Time
Care Coordinator
Posted on 4/15/2024
Data-driven health and care access platform
Consumer Software
Compensation Overview
$20 - $24Hourly
+ 401(k) Plan with company match + flexible time off + protection plans + mental health and wellness benefits + stock options
Junior, Mid
Remote in USA
Required Skills
Customer Service
Requirements
- 2 to 4 years customer relationship and phone center experience
- Pacific or Mountain Time preferred
- Proficient in data entry, Microsoft Office, and contact center-style phone systems
- Prior healthcare industry experience with a working knowledge of medical terminology and health benefits claim process
- Strong organizational, critical thinking and problem-solving skills
- Strong attention to detail and follow-through
- Project management-type skills; prior experience managing a high-volume caseload
- Ability to focus in a high energy atmosphere
- Openness and understanding that dynamic environments include change, and welcoming that change with a positive attitude
Responsibilities
- Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service
- Answers the phones and responds to incoming inquiries while utilizing care center training tools
- Facilitates patients successfully through the surgery review process, exceeding expectations while meeting the program metrics
- Efficiently and effectively manages a case load across a variety of clients and surgical categories
- Coordinate the scheduling and approval process from the initial request for surgery to patient placement
- Obtain the necessary information – demographic, financial, clinical and other pertinent data to complete referral process
- Obtain medical records in a timely and accurate manner to ensure an expedited process
- Maintain and update application with current data, pertinent information, and status of cases
- Collaborate with providers, clinics and facilities, and various levels of management to effectively resolve issues. Obtain pre-authorizations
- Works effectively with other supporting operational roles and internal departments, to coordinate the member’s case
- Effectively address and resolve patient barriers to utilize the benefit including working with members to address program questions
- Maintain confidentiality and knowledge of HIPAA regulations
- Demonstrate Transcarent core values
- Comply with company policies
- Be willing and available to work overtime as needed
Transcarent offers a personalized, data-led consumer app that simplifies access to health and care benefits, providing on-demand care from a multidisciplinary team and a robust ecosystem of high-quality, affordable care. The product utilizes predictive data models to engage members and proactively connect them to the right level of care, ultimately delivering a new health and care experience that improves quality of care and reduces costs.
Company Stage
Series D
Total Funding
$423M
Headquarters
San Francisco, California
Founded
2020
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 2%2 year growth
↑ 31%INACTIVE