Customer Success Manager

Scribe raises $75 million to launch workflow optimization platform. Workflow intelligence startup Scribe has secured $75 million in Series C funding at a $1.3 billion valuation to accelerate the rollout of Scribe Optimize, a new platform designed to help enterprises identify where automation and AI can deliver real value. The all-equity round was led by StepStone Group, with participation from existing investors Amplify Partners, Redpoint Ventures, Tiger Global, Morado Ventures, and New York Life Ventures. Co-founder and CEO Jennifer Smith said the new funding will fuel product expansion as companies increasingly struggle to pinpoint which processes should be automated for maximum efficiency. Founded in 2019 by Jennifer Smith and CTO Aaron Podolny, Scribe initially gained traction with Scribe Capture, a tool that automatically records workflows and generates step-by-step guides with screenshots and text. This product became essential for teams looking to streamline onboarding, reduce redundancy, and document best practices. According to the company, customers using Scribe Capture save 35 - 42 hours per person each month and onboard new hires 40% faster, contributing to widespread adoption across major enterprises. The newly introduced Scribe Optimize builds on that foundation by using workflow data to visualize how employees actually perform tasks across the organization. The platform mines activities across software tools, aggregates them, and presents insights on frequency, duration, and efficiency in a single dashboard. Smith said the solution helps enterprises move beyond guesswork in determining where to apply AI and automation - offering a data-driven alternative to time-consuming interviews and consulting exercises that often fail to capture real operational habits. Now used by teams in 94% of Fortune 500 companies, Scribe reports more than 5 million users and 78,000 paying organizations, including T-Mobile, LinkedIn, HubSpot, and New York Life. The company has documented over 10 million workflows across 40,000 software applications and doubled its revenue in the past year. Headquartered in San Francisco, Scribe plans to double its workforce of 120 employees within the next 12 months as it expands further into key international markets such as the U.K., Canada, Australia, and Europe.

Scribe raises $75M for its process documentation platform. Scribe, a startup that helps workers use business applications more efficiently, has closed a $75 million funding round led by StepStone. TechCrunch reported today that the Series C investment also included the participation of Redpoint Ventures, Tiger Global and other returning backers. It values Scribe at $1.3 billion. That's reportedly five times what the company was worth following its last funding round in early 2024. Teaching employees how to use work applications can be a highly time-consuming task for information technology teams. Administrators have to provide guidance not only the first time a new hire launches an application, but also whenever there are significant feature changes. The more employees use an application, the more time the task requires. Scribe, officially Colony Labs Inc., offers an artificial intelligence platform that automates the process. It enables workers to record how they go about performing a task in an application using a desktop client or a browser extension. Scribe automatically turns the collected data into a guide that other employees can use to learn how to perform the task. Scribe-generated guides include screenshots of the relevant interface sections. According to the company, its platform automatically removes any sensitive business data that may be shown in the screenshots before broadly sharing them with employees. If the workers who prepare a task guide recorded unnecessary or erroneous steps, they can remove them before publishing the walkthrough. Scribe makes it possible to share a newly created guide as a PDF, a knowledge base article or via a third-party service. Additionally, companies can turn guidelines into a walkthrough overlaid on the interface of the application being explained. Whenever a learner completes one of the steps involved in a task, the walkthrough displays a visual cue that highlights the next action. Onboarding new employees is not the only task that Scribe promises to speed up. When there are multiple ways to complete a task in an application, companies can create a guide that outlines the fastest, most reliable method. Scribe says that creating such standardized procedures can save 35 hours per worker per month while reducing errors. Besides speeding up back-office work, the platform also lends itself to customer service automation. Software companies can use Scribe to create self-service interface walkthroughs for their users. Such walkthroughs can reduce the number of support requests that users send to the customer support team. The company disclosed on occasion of the new funding round that its platform is used by workers at 94% of the Fortune 500. Its installed base also includes more than 77,000 other organizations. Those customers have used its platform to generate documentation for more than 10 million tasks. Scribe will reportedly use the funding to launch a new tool called Scribe Optimize. It maps out how employees go about performing common business tasks and identifies time-consuming steps that can be automated with AI. The tool could put Scribe into more direct competition with Celonis SE, which provides similar features for identifying automation opportunities. A message from John Furrier, co-founder of SiliconANGLE: Support its mission to keep content open and free by engaging with theCUBE community. Join theCUBE's Alumni Trust Network, where technology leaders connect, share intelligence and create opportunities. * 15M+ viewers of theCUBE videos, powering conversations across AI, cloud, cybersecurity and more * 11.4k+ theCUBE alumni - Connect with more than 11,400 tech and business leaders shaping the future through a unique trusted-based network. SiliconANGLE Media is a recognized leader in digital media innovation, uniting breakthrough technology, strategic insights and real-time audience engagement. As the parent company of SiliconANGLE, theCUBE Network, theCUBE Research, CUBE365, theCUBE AI and theCUBE SuperStudios - with flagship locations in Silicon Valley and the New York Stock Exchange - SiliconANGLE Media operates at the intersection of media, technology and AI. Founded by tech visionaries John Furrier and Dave Vellante, SiliconANGLE Media has built a dynamic ecosystem of industry-leading digital media brands that reach 15+ million elite tech professionals. Its new proprietary theCUBE AI Video Cloud is breaking ground in audience interaction, leveraging theCUBEai.com neural network to help technology companies make data-driven decisions and stay at the forefront of industry conversations.