Full-Time

Global Escalations Specialist

Posted on 3/19/2025

Match Group

Match Group

1,001-5,000 employees

Online dating services and platforms

No salary listed

Junior, Mid

Company Historically Provides H1B Sponsorship

Dublin, Ireland

Category
Customer Experience & Support
Customer Experience
Customer Support
Required Skills
Zendesk
Connection
Connection
Connection
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Requirements
  • Minimum of 2+ years in a similar role
  • Basic knowledge of Zendesk
  • Outstanding analytical skills and excellent judgement
  • Highly flexible and adaptable
  • Ability to multitask, keep up with large volumes of emails in a fast-paced environment
  • Outstanding time management and prioritization skills
  • Quick learner
  • Great teammate
  • Tech savvy
  • Strong attention to detail
  • Passion for helping people
  • Ability to use critical thinking and logic to isolate and resolve issues
  • Bachelor degree or higher or equivalent
Responsibilities
  • Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experience
  • Investigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member support
  • Investigate bug and app functionality reports and work with Engineering to help them resolve issues
  • Collect user feedback on new product and feature rollouts
  • Be comfortable dealing with high pressure issues, gray areas and policy/process changes
  • Address sensitive content issues (graphic content, hate speech, etc.)
  • Communicate & co-ordinate with cross-functional partners across Member Experience, Engineering, Comms, Marketing, Legal, outsourced partner teams and more

Match Group focuses on creating platforms that help people connect romantically and socially. The company operates a variety of online dating services, including popular brands like Tinder, OkCupid, and Hinge. Each platform offers unique features tailored to different audiences, allowing users to create profiles, swipe through potential matches, and communicate with others. What sets Match Group apart from its competitors is its extensive portfolio of brands, which caters to a wide range of preferences and demographics, ensuring that there is something for everyone. The goal of Match Group is to spark meaningful connections for individuals around the globe, helping them find companionship and love.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Dallas, Texas

Founded

1986

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Salams taps into the growing niche dating app market.
  • Starboard Value's stake acquisition indicates investor confidence in Match Group.
  • CCME formation could lead to fairer app marketplace benefiting Match Group's apps.

What critics are saying

  • Internal brand cannibalization risk from acquiring niche apps like Salams.
  • CCME formation may lead to regulatory challenges with smartphone manufacturers.
  • Starboard Value's involvement may pressure management to alter strategic directions.

What makes Match Group unique

  • Match Group offers nearly 50 brands catering to diverse dating communities.
  • Their acquisition of Salams shows focus on niche, culturally specific dating markets.
  • Match Group's lobbying efforts aim to ensure fair competition in the app marketplace.

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Benefits

Medical/Dental/Vision Insurance

Charitable Matching Program

Retirement Matching Funds

Training and Education Allowance

Performance Bonuses

Mental Health Counseling

Company News

PYMNTS
May 1st, 2025
App Makers Form Lobbying Group To Challenge Smartphone Manufacturers

Technology companies Meta, Spotify, Match Group and Garmin have founded a lobbying group that said it will “combat anti-competitive practices by smartphone platform owners.”. The Coalition for a Competitive Mobile Experience (CCME) will advocate for hardware and software interoperability, a level playing field in the app marketplace and age verification at the app store level, the group said in a Tuesday (April 29) press release. Specifically, the group said that smartphone providers should ensure that competitors’ software, apps and hardware work seamlessly with their devices; app store providers should allow competing app stores to work on their operating systems without unreasonable interference; and app stores should be responsible for enforcing age-based content restrictions

Turkey Today
Apr 1st, 2025
Muslim dating app Salams acquired by Match Group under Israel-supporting CEO - TĂĽrkiye Today

Salams, a Muslim matchmaking app with more than 7.5 million users, was acquired by Match Group which is led by a pro-Israel CEO.

Zonebourse
Jul 16th, 2024
Match Group: Starboard Value Acquires 6.6%

Title: "Starboard Value Acquires 6.6% of Match Group" Summary: On July 16, 2024, it was announced that Starboard Value has acquired a 6.6% stake in Match Group. Following the news, Match Group's stock saw an increase of over 8% in pre-market trading. The stock price was noted at $32.02, down 0.81%, and later at $34.25, up 6.96%.

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