Full-Time

Senior Renewal Account Manager

Posted on 9/5/2024

Cloudflare

Cloudflare

1,001-5,000 employees

Provides CDN, security, and serverless solutions

Enterprise Software
Cybersecurity

Senior, Expert

United States

This position is hybrid, requiring in-office presence.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Minimum of 5 years of experience in Inside or Field sales or Renewal management
  • 2+ years relative industry experience
  • Expertise in SaaS retention and sales process
  • Experience working with senior or C-level customer stakeholders
  • Excellent knowledge of value driven sales
  • Excellent problem solving skills with the ability to creatively achieve resolutions
  • Demonstrated ability to handle multiple tasks in an efficient and professional manner
  • Strong Communication skills both written and verbal and the ability to present to multiple different personas
  • Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
  • Bachelor’s Degree or equivalent experience is preferred
Responsibilities
  • Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
  • Customer engagement from onboarding through the entire customer lifecycle
  • Negotiate and execute renewal contracts in accordance with customer objectives
  • Able to prioritize effectively to handle multiple deals at the same time
  • Analyze data and leverage tools to identify opportunities and business value
  • Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
  • Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
  • Develop and maintain long-term relationships with stakeholders in your account portfolio.
  • < 25% travel

Cloudflare enhances the performance, security, and reliability of websites and applications through services like content delivery network (CDN) solutions and cybersecurity protections against threats such as DDoS attacks. They also offer serverless computing, allowing developers to run code without managing servers. Their freemium business model attracts a wide range of clients, from individual developers to large enterprises, generating revenue through subscriptions and enterprise contracts. Cloudflare aims to improve online experiences by making the internet faster and more secure.

Company Stage

IPO

Total Funding

$339.8M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cloudflare's recognition as a Fortune Future 50 company boosts its market credibility.
  • Partnerships in Africa and Mexico expand Cloudflare's global reach and service offerings.
  • Growing demand for edge computing aligns with Cloudflare's existing infrastructure capabilities.

What critics are saying

  • Emerging CDN providers offering lower-cost services threaten Cloudflare's market share.
  • Rapid evolution of cyber threats requires continuous innovation in Cloudflare's security measures.
  • Potential regulatory changes in data privacy laws could impact Cloudflare's operations.

What makes Cloudflare unique

  • Cloudflare offers a freemium model, attracting a large user base with free services.
  • Their Cloudflare Workers platform supports serverless computing, simplifying development processes.
  • Cloudflare's CDN accelerates web content delivery globally, enhancing website performance.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships

INACTIVE