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Team Lead – Wholesale Operations
Confirmed live in the last 24 hours
Des Moines, IA, USA
Experience Level
Desired Skills
  • Bachelor's Degree, or equivalent work experience, in Supply Chain or similar field
  • 5+ years work experience in a customer facing team environment
  • 3+ years of leadership experience
  • Proven history of developing and coaching employees
  • Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
  • Valid driver's license with a clean driving record, compliant with Company guidelines
  • Ability to operate a computer and/or tablet
  • Ability to effectively delegate tasks to team members
  • Ability to work as a team player and interact with customers, managers and coworkers in a positive, professional and courteous manner
  • Ability to multitask, problem solve, and prioritize effectively
  • Ability to frequently stand, sit, walk, bend, stoop, squat, and lift up to 40 lbs
  • Ability to frequently drive
  • Ability to push and pull in an environment that could be cold, hot, wet or noisy
  • Ability to be around fumes or odors that are from vehicles under maintenance
  • Ability to work in various weather conditions such as: rain, snow, heat, etc
  • Oversee day-to-day activities of assigned team; identify team's strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve
  • Actively train, manage and develop the team by providing in the moment coaching, feedback and mentorship related to operations and customer experience; regularly communicating and coaching employees
  • Lead Associate Director, Area Manager and Operations Manager site visits and keep leaders up to speed on any changes occurring at the site level
  • Work with leadership to define team objectives
  • Generate, monitor and understand reports to support business needs while presenting to upper management
  • Provide vision and guidance for site specific “Areas of Responsibility”
  • Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition
  • Regularly participate in recruiting and communicating with external candidates
  • Actively participate in the development and growth of the team
  • Manage site operations, consumer outreach, employee development and a portfolio of non-retail vehicles
  • Identify and make important strategic decisions within the scope of the role
  • Serve as a subject matter expert on vehicle trade intake operations and validation procedures
  • Address and effectively manage complex and sensitive customer- facing issues
  • Monitor the transportation of all inbound and outbound wholesale inventory
  • Develop, coordinate, and enforce systems, policies, procedures, and productivity standards
  • Manage daily workload and goals and create a strong and positive morale and spirit throughout the team
  • Maintain site integrity by accurately tracking vehicles and ensuring regular upkeep of facilities
Carvana is a leading e-commerce platform for buying and selling used cars.
Company Overview
Carvana is a leading e-commerce platform for buying and selling used cars.