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Partner Engagement Manager
Posted on 6/5/2021
San Francisco, CA, USA
Experience Level
Desired Skills
  • Experience in operations, project, or product management
  • Extensive knowledge of project and program management tools, templates, and techniques
  • Strong business and operations acumen, with the ability to quickly understand and communicate operations concepts and challenges across a wide-ranging audience
  • Exceptional problem solver and negotiator, with the ability to work across organizational boundaries to drive closure of complex delivery challenges
  • Strong written and verbal communicator, with the confidence and credibility to effectively engage senior and executive management
  • Successful in managing cross-functional teams in a high-velocity environment
  • Experienced in managing relationships with vendors, partners, and customers
  • Analytical and collaborative in your approach to everything
  • Energized by tackling hard problems and breaking new ground
  • Comfortable navigating ambiguity and thrive with new challenges
  • Have a Bachelors Degree in business or engineering or equivalent practical experience
  • PMP or Masters Degree in related field preferred
  • Coordinate partner outreach, engagement and support
  • Work with the Senior manager of Community Operations on scoping customer engagement processes and establishing metrics and reporting
  • Establish standards for program management and customer onboarding processes
  • Work with support and operations to implement partner retention strategies
  • Build a customer engagement team capable of managing in high growth environment
  • Lead multi-disciplinary teams in a high velocity, change-intensive environment
  • Drive the how of execution, developing the necessary plans to deliver cross-functional projects, and manage operations projects to successful delivery -- on-time, on-budget, and with high quality
  • Ensure ownership and accountability for deliverables, in partnership with different functional and business teams
  • Proactively identify, report, and mitigate risks, issues, and dependencies
  • Be a change-maker. Actively improve existing systems and structures by offering best practices and innovative ideas then implement them!
  • Bias for Action-- We are a growing team and an evolving product. We want a team of doers to drive the company forward
  • Act Like an Owner-- Make your territory your own. Execute on the fundamentals, and act creatively to drive growth
  • Always Be Learning-- We are creating a new vision for our industry. The best reps are able to adapt and learn from each other and our customers
  • Empathy, Trust, Candor-- Always be upfront and honest with the team and our business partners

51-200 employees

On-demand staffing app
Company Overview
Instawork’s mission is to create economic opportunities for local businesses and professionals. The company is building a flexible staffing digital marketplace that connects businesses with hourly workers.