Partner Engagement Manager @ Instawork

Partner Engagement Manager

Posted on 6/5/2021

INACTIVE

Locations

San Francisco, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Requirements

Experience in operations, project, or product management
Extensive knowledge of project and program management tools, templates, and techniques
Strong business and operations acumen, with the ability to quickly understand and communicate operations concepts and challenges across a wide-ranging audience
Exceptional problem solver and negotiator, with the ability to work across organizational boundaries to drive closure of complex delivery challenges
Strong written and verbal communicator, with the confidence and credibility to effectively engage senior and executive management
Successful in managing cross-functional teams in a high-velocity environment
Experienced in managing relationships with vendors, partners, and customers
Analytical and collaborative in your approach to everything
Energized by tackling hard problems and breaking new ground
Comfortable navigating ambiguity and thrive with new challenges
Have a Bachelors Degree in business or engineering or equivalent practical experience
PMP or Masters Degree in related field preferred

Responsibilities

Coordinate partner outreach, engagement and support
Work with the Senior manager of Community Operations on scoping customer engagement processes and establishing metrics and reporting
Establish standards for program management and customer onboarding processes
Work with support and operations to implement partner retention strategies
Build a customer engagement team capable of managing in high growth environment
Lead multi-disciplinary teams in a high velocity, change-intensive environment
Drive the how of execution, developing the necessary plans to deliver cross-functional projects, and manage operations projects to successful delivery -- on-time, on-budget, and with high quality
Ensure ownership and accountability for deliverables, in partnership with different functional and business teams
Proactively identify, report, and mitigate risks, issues, and dependencies
Be a change-maker. Actively improve existing systems and structures by offering best practices and innovative ideas then implement them!
Bias for Action-- We are a growing team and an evolving product. We want a team of doers to drive the company forward
Act Like an Owner-- Make your territory your own. Execute on the fundamentals, and act creatively to drive growth
Always Be Learning-- We are creating a new vision for our industry. The best reps are able to adapt and learn from each other and our customers
Empathy, Trust, Candor-- Always be upfront and honest with the team and our business partners

Instawork's goal is to be the essential staffing engine for all businesses that support the local workforce. We create flexible opportunities for workers to earn additional income, build new skills, and even test out employers prior to accepting full-time positions. Our vision is to organize the world's labor force and make it as accessible to local businesses as tap water.

Whether its a light industrial or hospitality business, the Instawork team builds technology to connect people with what gigs they want.

The Community Operations team is looking for an organized self-starter to join as Partner Engagement Manager. As the Partner Engagement Manager you will own the strategy and execution of our core Partner Engagement Function. You will build new processes and improve existing ones to drive partner loyalty and engagement. This role will identify and validate Partner churn risks, as well as create Partner retention and loyalty plans, managing a team of Partner Support Specialists. This role will also work with cross-functional teams to support and improve the Partner experience.

As a Partner Engagement Manager you will be responsible for developing and executing plans to launch new operations to fulfill customer needs. You will be a leader and facilitator; are driven, organized and detail oriented; excel in program/ project management; communicate effectively at all levels; thrive in an ambiguous environment; are adept at facilitating actions and resolving conflicts; manage through relationships and influence: and display grace under fire.

Responsibilities

Coordinate partner outreach, engagement and support
Work with the Senior manager of Community Operations on scoping customer engagement processes and establishing metrics and reporting.
Establish standards for program management and customer onboarding processes
Work with support and operations to implement partner retention strategies
Build a customer engagement team capable of managing in high growth environment
Lead multi-disciplinary teams in a high velocity, change-intensive environment
Drive the how of execution, developing the necessary plans to deliver cross-functional projects, and manage operations projects to successful delivery -- on-time, on-budget, and with high quality
Ensure ownership and accountability for deliverables, in partnership with different functional and business teams
Proactively identify, report, and mitigate risks, issues, and dependencies
Be a change-maker. Actively improve existing systems and structures by offering best practices and innovative ideas then implement them!

Qualifications

Experience in operations, project, or product management
Extensive knowledge of project and program management tools, templates, and techniques
Strong business and operations acumen, with the ability to quickly understand and communicate operations concepts and challenges across a wide-ranging audience
Exceptional problem solver and negotiator, with the ability to work across organizational boundaries to drive closure of complex delivery challenges
Strong written and verbal communicator, with the confidence and credibility to effectively engage senior and executive management
Successful in managing cross-functional teams in a high-velocity environment
Experienced in managing relationships with vendors, partners, and customers
Analytical and collaborative in your approach to everything
Energized by tackling hard problems and breaking new ground
Comfortable navigating ambiguity and thrive with new challenges
Have a Bachelors Degree in business or engineering or equivalent practical experience.
PMP or Masters Degree in related field preferred

Insatwork Values

Bias for Action-- We are a growing team and an evolving product. We want a team of doers to drive the company forward.
Act Like an Owner-- Make your territory your own. Execute on the fundamentals, and act creatively to drive growth
Always Be Learning-- We are creating a new vision for our industry. The best reps are able to adapt and learn from each other and our customers.
Empathy, Trust, Candor-- Always be upfront and honest with the team and our business partners.

Instawork is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

51-200 employees

Website

On-demand staffing app

Company Overview

Instawork’s mission is to create economic opportunities for local businesses and professionals. The company is building a flexible staffing digital marketplace that connects businesses with hourly workers.