JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

The Workplace Platform Manager will report to the Global Account Director. This role is a key interface between the client and the various Service providers & will manage, administer and drive service delivery improvements through best practice.

What your day-to-day will look like:

• Roll-out – Support the global Nuvolo roll-out across managed buildings.
• Day-to-day - responsible for overall integrity of the Nuvolo system, manage the Nuvolo work order process; manage the process to verify work order completion; continuous improvement.
• Account Support – oversee proper system use and configuration to meet client objectives; serve as the single point of contact and SME to the JLL & client for all CMMS systems related questions, support issues, and requirements; support the account team users with general questions and other systems support requests.
• System Admin – entering system data; requesting User IDs and passwords for new users; request system changes via Nuvolo Data Governance Process.
• Account Training - provide new and advanced user training, new feature training to the account and client staff as required; responsible for system and user process documentation; developing new documentation as required and updates to existing documentation.
• Performance management/reporting – production of weekly, monthly, quarterly, annual and ad-hoc account reporting (eg. work order activity, scheduled maintenance, service level compliance, labour reporting, project reporting, incident reporting and training); Review SLAs are correct operationally and within the system; data mining and trend analysis; analyse and develop data to support platform and enhancements.
• Platform Support - identifying platform improvements in line with current best practice, clearly identifying gaps and requirements across business process and technology platforms; oversee the roll-out of enhancements and new functionality (PPM, Self-service, Inspection forms etc.) to maximize Nuvolo capability; support a pro-active operational continuous improvement regime; explore options to satisfy new business needs within the capabilities of existing systems.
• Other systems – assist with development and training for facilities system integrations with ServiceNow. Assist with onboarding of FM and supplier staff.
• Behaviours · Proactively communicate any operational matters of concern & potential issues with your line manager, ensuring resolution at an early stage.

Required Skills & Experience:

• Proficiency in CMMS system
• Experience in managing work order processes Strong system administration skills
• Ability to provide user training and create documentation Data analysis and reporting capabilities
• Project management skills for system roll-outs
• Excellent communication skills
• Problem-solving and continuous improvement mindset
• Familiarity with ServiceNow integrations
• Account management and client support experience

Desired or preferred experience & technical skills:

• Knowledge of facility management operations
• Experience with global system implementations
• Familiarity with SLA management and compliance Advanced data mining and trend analysis skills
• Understanding of best practices in CMMS and facility management systems
• Experience in developing and implementing system enhancements
• Ability to identify and bridge gaps in business processes and technology platforms
• Proactive approach to operational improvements
• Experience in onboarding FM and supplier staff
• Adaptability to work with multiple systems and integrations

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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