ServiceNow Business Analyst

Are you looking to thrive in a stimulating work environment? Join the leader in digital transformation and boost your career at Levio. We offer you a unique opportunity to develop your expertise within a high-caliber team. The variety of challenges presented by our clients will give you the opportunity to excel and keep your expertise at its peak. Experience the daily life of our clients and be a significant player in the most ambitious projects in technology and software solutions.

JOB DESCRIPTION:

We are seeking a ServiceNow Business Analyst for various large-scale projects.

ROLE AND RESPONSIBILITIES:

• Serve as the liaison between business needs and the ServiceNow platform team;
• Capture business and user requirements, typically in the form of user stories within an Agile environment;
• Ensure that requirements are understood, developed, tested, and delivered according to specifications;
• Manage the relationship with project stakeholders to identify, prioritize, model, and document business requirements, processes, and data;
• Represent stakeholders throughout the planning, development, and go-live phases;
• Collaborate with the platform team to establish delivery estimates;
• Support testing efforts;
• Work with various stakeholders to promote adoption of delivered solutions.

QUALIFICATIONS AND EXPERIENCE:

• University degree in Information Technology, Business Administration, Engineering, or a related field;
• Three to five years of experience as a Business Analyst or in a similar role;
• At least three years of experience with ServiceNow, with a strong understanding of ITSM and SPM (Strategic Portfolio Management) modules;
• Proficiency in ServiceNow platform functionalities;
• Strong analytical skills with the ability to gather and interpret business requirements;
• Excellent communication skills to collaborate with stakeholders and effectively convey technical concepts;
• Holding a ServiceNow certification (e.g., Certified Implementation Specialist) and knowledge of the ITIL framework are considered assets;
• Good understanding of IT resources and configuration management principles;
• Skills in data analysis and reporting;
• Ability to write clear and effective technical documentation.

SOCIAL BENEFITS:

Levio offers several benefits to provide the greatest possible flexibility to its employees! In addition to offering a stimulating and dynamic work environment, we offer, among other things: 

• 4 weeks of cumulative vacation from the start of employment 
• Flexible hours 
• Professional development allowance (PDA) for training, computer equipment, and physical activities 
• Training tailored to your areas of expertise 
• Registered Retirement Savings Plan (RRSP) with employer contribution up to a maximum of 3% of your gross salary.
• Modular group insurance 
• Public transportation or parking reimbursement when required 
• Referral bonuses for new candidates 
• 11 statutory holidays 
• Personal days 
• Active social life (5 to 7, social club, healthy snacks and coffee, etc.)

Position Status: Full-time, permanent 

Levio subscribes to the principle of employment equity and applies an equal access employment program for women, Indigenous peoples, visible minorities, ethnic minorities, and persons with disabilities. Levio values diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights the unique contribution of our employees to the success of our company. As an employer committed to respecting employment equity, we encourage applications from diverse candidates. Accommodations are available upon request for candidates participating in all aspects of the selection process.